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We Host

3 months ago

London, Greater London, United Kingdom JLL Full time
JLL supports the Whole You, personally and professionally.

Workplace Experience Host

About The Role:

A highly self-motivated and passionate customer service team player with a great attention to detail.


The key focus for this role will be to create a single and visual point of contact for Client visitors and employees and to act as the primary interface between the internal operations of Client and its clients.

Providing services to the highest possible standards as well as representing the Client and JLL values in appearance, presentation and manners.


You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.


In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.


You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Key Responsibilities

Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all Client employees and visitors
Answering and directing incoming switchboard calls with a friendly and professional manner
Monitoring of Facilities Helpdesk phoneline
Assist the Facilities Coordinators with Events Management to deliver events
Meeting room management and set ups using online booking system
Deputise Facilities Coordinator when needed covering Facilities Admin and CAFM System
Liaising with the team and other key stakeholders.
Own your operational space to ensure a fantastic Service Journey for customers within your location
Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally

Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Client risk.

Assist with all compliance administration for JLL and Client H&S processes and procedures, including internal and external audits.
Actively participate and contribute to all team and management meetings.
To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
To ensure that you deliver what you promise to the customer, client and team.
To ensure that all agreed service objectives are met in line with client expectations.
To be aware of changing needs of customers and adjust the service accordingly in line with global standards
To ensure that all agreed service objectives are met in line with client expectations.
To provide an excellent standard of client service
Any other duties required as part of the role as and when requested

Person Specification:

You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
High attention to detail
Flexible and proactive
Ability to react quickly and decisively when faced with a problem or issue
Previous experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
Able to work off their own initiative and with mínimal direction
Strong team player with a commitment to support their colleagues
Exceptionally organised and skilled in multi-tasking
Computer Literate - good understanding and working knowledge of office software.
Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
Excellent time management and organisational skills

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're