Administrator/Receptionist

1 week ago

Kingsbridge, Devon, United Kingdom University Hospitals Plymouth NHS Trust Full time

Position: Administration Assistant at South Hams Hospital

We are looking for a proactive and detail-oriented individual to join our administration team at South Hams Hospital. As an Administration Assistant, you will be responsible for providing efficient ward, out-patient, and reception/switchboard support. If you are an effective communicator with excellent customer service skills and attention to detail, this could be the perfect opportunity for you.

  • Reception - meet & greet, customer service.
  • Answering switchboard, directing calls and dealing with enquiries.
  • Managing out-patient clinics - booking appointments, requesting and preparing hospital notes.

About South Hams Hospital

At South Hams Hospital, we value every member of our team and strive to provide excellent patient care. Joining our team means being part of a dedicated staff committed to clinical excellence and innovation. We offer great opportunities for career development in a modern and vibrant city with a rich history of adventure.

Please note that all communication will be electronic, so make sure to check your email regularly.

Main Responsibilities

  • Provide support to customer and visitor reception areas, acting as the first point of enquiry.
  • Respond to telephone, email, and written queries on behalf of the service area.
  • Arrange appointments, meetings, and events on behalf of the service.
  • Book appointments and manage follow-up waiting lists for out-patient clinics.
  • Order and trace hospital notes, ensuring accurate record-keeping.
  • Maintain timely electronic and hard copy information using organizational systems.
  • Maximize the use of electronic systems for effective management.
  • Ensure compliance with data protection and record management policies.
  • Contribute ideas for improving service delivery.
  • Work proactively and independently within defined policies and procedures.
  • Support office services such as filing and photocopying.
  • Demonstrate activities to new employees when necessary.
  • Process relevant invoices in a timely manner and support banking services.
  • Monitor stock and order supplies and equipment as needed.

Requirements

Knowledge & Experience:

Essential

  • Demonstrable administration experience.
  • IT literate, including Microsoft Office and internet.
  • Demonstrable reception experience.

Desirable

  • Experience working in a large clinical setting.

Qualifications:

Essential

  • Maths & English GCSE's A-C or equivalent in business admin.
  • Keyboard skills.

Aptitude & Abilities:

Essential

  • Excellent communication and organizational skills.
  • Ability to prioritize workload and manage time effectively.
  • Remain efficient in a busy environment.
  • Work well in a team and use own initiative.

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