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Field Support Supervisor

3 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Home Instead Full time
Company Description


Our office was established in 2012 and our mission is to brighten the lives of seniors giving them a sense of purpose, well being & worth.

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.


Job Description:


The Field Support role is expected to work closely with the Care Coordinator, and Care Manager, and fellow management staff, to provide the highest quality service to clients.

Person Specification

  • Ideally this person has good IT skills
  • Excellent attention to detail
  • Good communication skills (both written and verbal)
  • Good time management and organizational skills
  • Good professional telephone manner
  • Flexible
  • Confident in meeting new people
  • Good team working ethic and lone working motivation
The Role

  • Main responsibility is to support Care Professionals and clients in the field through various tasks including but not limited to:
  • Quality Assurance
  • Service Reviews
  • Competency checks
  • Introductions/Shadows
  • Promptly update documentation following the above tasks
  • Participation in the on call rota
  • Organise own calendar
  • Supporting the Care Coordinator ensuring visits are fulfilled
  • Liaise with other professionals regarding the service provided to clients
  • Support with compliance
  • To use initiative to ensure that standards are upheld
  • Be accountable for own targets and workload/quality of work
Additional Requirements

  • Availability must include some evenings and weekends

Qualifications:

  • Ideally a Level 3 NVQ in Health and Social Care or seen to be working towards this.
  • Knowledge and understanding of legislation and guidance specific to Health and Social Care.
Additional Information


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.