Account Manager/Executives
1 week ago
Location:
Bristol,
Onsite Job Type:
Permanent position, full time
Package:
£28,000 Basic + highly competitive bonus structure
High-growth digital media organization with 5 offices globally
Experience rapid career progression across our thriving business and expanding global team
Hybrid provides outstanding training, supportive staff, and a positive work environment in our Queen Square office
In 2024 Hybrid is expanding our Account Management function in order to continue our outstanding level of client service
About Hybrid
Hybrid creates compelling media for higher education through data and technology led solutions. We own and operate specialist web brands that reach over 38 million students, educators and innovators every year. Using design, data and storytelling expertise, we work with our clients to influence highly relevant audiences.
With rapid year on year growth that has continued through the last two years, Hybrid is expanding our account management function to continue our outstanding levels of client service.
We are looking for an exceptional Account Executive to join our global team and contribute to the successful running of our campaigns.
The Account Executive role will support the full cycle delivery of our digital media campaigns.This is a fast-paced role involving high levels of client communication (phone and video call based), internal coordination of key staff (Editorial, Digital, Creative) and first-class organisational ability to manage multiple campaigns simultaneously.
Act as the main point of contact for a select group of clients across our web brands, coordinating closely with teams across our various offices and departmentsTake the lead on all client meetings through each stage of the account management process, from discovery calls and campaign launches through to progress checks and reports, leading up to campaign renewals
Work closely within our KL based production, digital, creative and editorial staff on client requirements
Establishing opportunities for larger pitches in collaboration with Account Director
Establish strong relationships with clients and develop a pipeline of accounts
Provide meaningful insights and benchmarking data to add value to client calls
Manage coordination with our digital, editorial and creative teams to deliver content and hit our KPIs for each campaign
Bonus structure for achieving targets
~ Ongoing coaching and development from senior leaders in digital, production, editorial and accounts
~ Exposure to multiple offices (Sydney, Kuala Lumpur Kathmandu and Philadelphia) and departments within Hybrid
~ Monthly contribution to your physical health costs (e.g. gym membership)
~24/7/365 employee wellness assistance line
~ Paid training for career accreditations
~ Friday drinks, office away days and parties
~ Fun and lively work culture with regular team events and social activities
Passionate about expanding, upselling and growing relationships into key accounts, and experience of managing clients through this process
Phone/video call based client service experience from a similar role
Eager to learn and develop skillset while supporting our world-class account management team
Strong organisational and time management skills to deliver on multiple projects simultaneously
Ability to handle multiple accounts with attention to detail, ensuring client satisfaction
A background in account management or client facing services is preferable
Can-do attitude and energy that aligns with Hybrid's growth ambitions
Ideally a relevant qualification within marketing/ advertising, however not a must as product and industry training will be provided
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