Rehabilitation Assistant

1 week ago

Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job overview

To provide support to the service specific lead along with both operational and financial management to all Catering Services provision under the scope of this role including but not exclusively Patient Catering, Retail Catering, Staff and Visitor Catering, Hospitality, Vending Services To support the Head of Catering Services to ensure a safe, efficient and customer focused Retail Catering, Staff and Visitor Catering, Hospitality. To support the management of the Catering Services ensuring that they meet or exceed service standards within agreed resources To lead in the managing the Subway Franchise while maximising profit ensuring they meet or exceed customer satisfaction To support in the delivery of innovative projects within Retail, Staff and Visitor catering provision to enhance the patient, customer and staff experience Participate in the effective recruitment, induction, management development and deployment within identified services at the direction of the Head of Catering Services. To ensure on behalf of the Trust, and for partner organisations holding Service Level Agreements, that contracts for the delivery of Vending services provide best value and meet the requirements of patient, staff and visitor.

Main duties of the job

To ensure the Catering Services are operationally managed in line with best practice and national guidance To support in the formulation of the Trust's Food & Drinks Strategy every 3-4 years. To support the implementation of the blueprint for the delivery of better hospital food once published. To support the safe transport and delivery of hospitality bookings throughout the Trust To support the management of the out of hours on call service provision to comply with local processes and Major Incident protocols at all times To assess and monitor performance standards, key performance indicators and systems of regular measurement for all services under the scope of this role. To support the implementation, development and maintenance of Service Level Agreements with all service users ensuring staff and equipment are available Responsible for the maintenance of asset registers and required PPM to ensure equipment availability and safety To take the operational lead for a large range of functions including staffing, day-to-day management of the department, resolution of issues and the development and implementation of operational policies and procedures within the department. To provide a wide range of statistical data for service quality monitoring To support the delivery of services within budget, and actively support plans to ensure that the Facilities Department meets financial targets. Contribute to new and existing business cases for the annual revenue and capital bidding process with the support of the Head of Catering Responsible for the requisition of materials, equipment, and certify invoices and receipts in accordance with Trust SFIs within the scope of this role Hold suitable level on the scheme of delegation and provide account reports and expenditure/ income forecasts. Participate in the annual cycle of strategic planning and the setting and monitoring of service and collaborative commitments for Facilities. To liaise with the infection control team and other key clinical staff To support the management of both formal and informal complaints pertaining to services provided within the remit of Facilities. To act as an Investigating Officer in respect of both internal / external investigations as directed by the Head of Catering To actively and regularly participate in a variety of mechanisms, including user groups and Patient & Public Involvement representatives, to seek and encourage feedback from service users to enable continuous improvement. Plan, progress, implement and evaluate projects as requested in conjunction with the Head of Site Services To participate in PLACE in regards to delivery, education and compliance of operational staff Provide effective leadership and management to a team of staff, which promotes high performance standards both individually, and as a team, in the achievement of the Trust's objectives and priorities. Understand the Trust's key priorities and those for Facilities Services and ensure processes to support this are in place Ensure management of staff is consistent with the Trust's HR Policies to the achievement of equality, equity and optimum performance. Appraisals of staff directly managed are undertaken and that the appraisal process is maintained throughout the team. Manage absence, sickness, and conduct for direct reports. Liaise with Human Resources staff as necessary and make recommendations for disciplinary actions to the Head of Catering To actively seek opportunities to develop self and others. Ensure compliance for Continuing Professional Development by attending appropriate seminars, courses, websites and researching relevant literature. To participate in team working with Facilities and to inspire, respect, stimulate, help, support, motivate, encourage, appraise and praise colleagues in order that the Facilities Department delivers on its commitments. To monitor corporate risks to ensure continuity of critical services; taking into account resilience planning issues and corporate strategy. To support the Head of Site Services to implement changes to statutory and regulatory requirements as required within the scope of this role and to disseminate these changes to others within the Trust, in conjunction with the non-clinical Risk Advisors and Senior Leadership Team where necessary To undertake any other tasks as directed by the Head of Catering and as appropriate to the grade. To directly line manage operational service leads

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person specification

NHS Patient Catering Experience

Essential criteria

In depth experience in patient dining and special diets

Desirable criteria

Experience of menu planning, costings and dietetic understanding

Professional Qualification

Essential criteria

HNC in Hotel Catering and Institutional Management or equivalent

Desirable criteria

FDQ (Food and Drink Qualification) Auditing Skills Course

Operational Management

Essential criteria

Significant operational management either in an NHS or Private Sector environment, considerable experience of management or supervisory level

Desirable criteria

Experience of monitoring and managing contracts to achieve levels and quality of service in line with customer requirements

Catering Retail Experience

Essential criteria

Management of Minimum 2 Retail Outlets

Desirable criteria

Management of more than 2 Retail Outlets

Food Safety Compliance

Essential criteria

Level 3 Certificate in Food Safety

Desirable criteria

Level 2 Award in Identifying and Controlling Food Allergy Risks

Strategic Staff Management

Essential criteria

Staff and budget management including budgets across all services for pay, non-pay, contract management. Physical asset management of relevant equipment

Desirable criteria

Experience of staff management; Up to date knowledge of good people management practices, able to demonstrate experience in motivating and leading a team

Our mission: 'to put the patient first by delivering great care to every patient, every day.'

There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

FURTHER INFORMATION

**PLEASE NOTE THAT THIS POSITION MAY CLOSE EARLIER THAN THE STATED CLOSING DATE IF A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED. IF YOU WISH TO APPLY FOR THIS POSITION, YOU ARE ADVISED TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE**

**PLEASE NOTE THAT WE CONTACT ALL APPLICANTS VIA EMAIL AND NOT BY POST. YOU ARE ADVISED TO CHECK YOUR RECRUITMENT SYSTEM ACCOUNT ON A REGULAR BASIS. YOU CAN ACCESS THIS ACCOUNT VIA OUR WEB SITE> Work for Us > Current Vacancies > My Job Account**

For new entrants into the NHS, your pay under the Agenda for Change or Medical & Dental Pay Bands, will normally be set at the minimum of the pay band as advertised.

If you apply for this position and do not hear from us within 4 weeks of the closing date, please assume that you have not been short-listed for interview on this occasion.

ESTH values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Internal applicants from underrepresented minority groups are encouraged to seek development support such as work shadowing and interview skills coaching.

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