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Team Member

3 months ago

Ipswich, Suffolk, United Kingdom Ipswich Omniplex Full time

Job Summary:
Omniplex Cinemas, is Great Britain's newest cinema brand, bringing decades of cinema knowledge and experience to this new territory.

Ipswich Omniplex is looking for Part Time General Staff

This multi functional role includes all duties at the Box office, Concessions and Floor.

High levels of customer service and product knowledge will be required through supplying information, dealing efficiently with queries and assisting patrons wherever possible.


Responsibilities:

BOX OFFICE

  • Ticket sales and other retail items
  • Cash Handling
  • Understand all ticket prices, discounts, promotional offers and other schemes
  • Develop a sound product knowledge
  • Ensure guidelines regarding age classification are followed at all times

FLOOR

  • Prior to a screening or event, collect and check tickets and deal with any customer enquiries; after a screening or event be available to assist customers at the exit and to check and tidy the auditorium
  • Assist patrons to their seats and ensure customers with access requirements are supported to and from the cinema
  • Advise visitors with specific access needs on cinema access, induction loops etc
  • Monitor the auditorium for illegal use of filming equipment, smoking, unruly patrons, and health & safety issues, relaying any issues management immediately.
  • Monitor the screening with regards to picture quality and sound levels, relaying any issues to the management immediately

CONCESSIONS

  • Have a good working knowledge of all products and up sell when possible
  • Serve customers in the concessions area
  • Replenish goods and undertake stock control between screenings or events
  • Checkoff deliveries diligently and accurately
  • Ensure all daily operating tasks are carried out and recorded

GENERAL DUTIES

  • Demonstrate a positive, enthusiastic and flexible attitude towards visitors and employees, recognising the importance and benefits of effective team working
  • Deal with enquiries courteously and competently, whilst offering a genuine welcome to all visitors public, educational or corporate

Qualifications:
No qualifications necessary, but retail experience is preferred.

Job Types:
Permanent, Zero hours contract

Salary:
£6.40-£11.44 per hour

Benefits:

  • Company pension

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Experience:

  • Food preparation: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location:
In person