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Service Co-ordinator

3 months ago

South Yorkshire, United Kingdom Assa Abloy Full time
Service Co-Ordinator
ASSA ABLOY Entrance Systems have a vacancy for a Service Contract Coordinator


Supporting our double digit growth and striving to achieve the ultimate in customer service the Service Contract Coordinator will work in conjunction with the Service Sales and Operations Teams.


Duties will include:

  • Responsible for the daytoday handling of all contract renewal enquiries and new contract enquiries
  • Preparing and distributing renewal letters to customers
  • Responsible for generating weekly, monthly and quarterly reports
  • Logging all new Service Agreements on ASSA ABLOY Entrance Systems internal computer systems
  • Distributing renewal leads to Internal salespeople for chasing for repair works
  • Compile weekly sales analysis for distribution by Service Sales Manager
  • Generate Service agreement reports for action by region/planner
  • Establish excellent working relationships with our National Account and Tier 1 customers and follow the agreed communication routines, particularly on the submission of quotes and on securing of purchase orders.
  • Maintain high standards of verbal and written communication with all customers and colleagues, in keeping with the high level of professionalism associated with being the World Leader in our industry.
  • Establish good working relationships with the external team, working to secure both customer and internal timescales and deadlines.
  • Manage & maintain customer relationships, ensuring that our customers are kept fully informed regarding their quotations, identifying any potential issues and taking action appropriately to ensure their satisfaction.
  • Support the efforts of the external team in the allocated region or area of specialisation, by keeping them informed on issues and providing appropriate information diligently and efficiently.

Knowledge, Skills and Abilities Required:

Application due
-
Function
Project/Program Management

Experience level
Entry level

Location
South Yorkshire, England, United Kingdom