Hotel Front Office Host

2 weeks ago


Chessington, Greater London, United Kingdom Chessington World of Adventures Resort Full time

Roles & Responsibilities:


As a front office host, you will be the face of our hotels and the first point of contact for our guests, ensuring they are given a warm welcome and goodbye on arrival and when heading home or to the park.

You will be responsible for checking-in/checking-out guests, ensuring they are given all the required information they need, showing enthusiasm while being proactive going above and beyond for guests to make sure they have the best possible experience.

Day to day your role will include, but is not limited to:

  • Resolving guest enquires and feedback to the best of your ability to a high standard promoting return visits
  • Confidently answering telephone enquires quickly and efficiently and taking advantage of upselling opportunities
  • Helping maintain the hotel by keeping high cleaning standards, reporting and removing hazards and highlighting potential improvements
Fixed term contract to November 2024. Working weekends and bank holidays as required.

Shifts vary from 6:50am - 3pm and 2:50pm - 10pm.

Qualifications & Experience:
All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver a ROARsome experience to our Guests

Benefits:

  • A competitive hourly rate
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
  • 25% discount in our onsite retail shops and restaurants
  • 40% discount on Lego
  • Merlin Magic Pass 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
  • Ongoing training and development opportunities

Pay Range:
Compensation between GBP £9.22/Hr.
GBP £11.44/Hr.

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