Welcome & Service Assistant / Cynorthwyydd Croeso a

2 weeks ago

Gwynedd, United Kingdom National Trust Full time
Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
- The Hours: 32 Hours per week
- Duration: Fixed Term Contract until 5th November2023
Provisional Interview Date: 25 January 2023
Provisional Start Date: 20 February 2023
- Yn gweithio mewn awyrgylch prysur fel rhan o dîm brwdfrydig, mae'r swydd hon fel Cynorthwyydd Croeso a Gwasanaeth yn chwarae rhan ganolog wrth gynnig gwasanaeth cwsmer rhagorol.
- Oriau: 32 Awr yr wythnos

Hyd: Contract Cyfnod Penodol tan 5 Tachwedd 2023

Darpar ddyddiad cyfweliad: 25 Ionawr 2023
Darpar ddyddiad dechrau: 20 Chwefror 2023
Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog. Cwblhewch yr Asesiad Cymhwysedd Iaith Gymraeg ynghlwm a'i uwchlwytho ochr yn ochr â'chCV. Ar gyfer y swydd hon mae angen cymhwysedd Gwrando, Deall a Siarad ar lefel 2 o leiaf. Mae croeso mawr i ddysgwyr Cymraeg wneud cais a gellir darparu hyfforddiant i ddatblygu sgiliau Cymraeg.
- What it's like to work here Penrhyn is a Victorian house disguised as a huge neo-Norman castle, with a varied programme of events that bring this unique property to life. Penrhyn's history is staged upon slavery, slate, splendour and strikes and we're currently working on transforminghow we tell this special place's story to move, teach and inspire our visitors.

Click here for more information about this location

Mae Penrhyn yn dy Fictoraidd wedi'i guddio fel castell neo-Sioraidd anferth, gyda rhaglen amrywiol o ddigwyddiadau sy'n dod â'r eiddo unigryw hwn yn fyw. Mae hanes Penrhyn wedi'i seilio ar gaethwasiaeth, llechi, ysblander a streiciau ac ar hyn o bryd rydymyn gweithio ar drawsnewid sut ydym yn adrodd hanes y lle arbennig hwn i gyffroi, addysgu ac ysbrydoli ein hymwelwyr.

Cliciwch yma am ragor o wybodaeth ynghylch y lleoliad hwn What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. You'll work with the visitor welcome team to link everything we do back to ourcause and the on-going work we do.

You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent.

Fel elusen gadwraeth fwyaf Ewrop, rydym yn gweithio'n galed i godi arian fel ein bod yn gallu parhau i ofalu am dreftadaeth ein hymddiriedolaeth. Mae ymwelwyr yn rhan allweddol o'r hyn rydym yn ei wneud, felly byddwch yn gyfrifol am sicrhau eich bod yn cynniggwasanaeth rhagorol i'n holl ymwelwyr, bob dydd. Fel Cynorthwyydd Croeso a Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso perffaith, yn eu paratoi am brofiad arbennig.

Byddwch yn gyfrifol am ateb ymholiadau, a gwneud yn siwr bod ymwelwyr yn gallu dod o hyd i bopeth sydd ei angen arnynt yn ystod eu hymweliad. Mae deall pam a sut rydym yn ymgysylltu â'n cefnogwyr yn allweddol. Byddwch yn gweithio gyda'r tîm croesawu ymwelwyri gysylltu

Who we're looking for
- Can demonstrate an empathetic, understanding and adaptable approach to different people's needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset.
- Good listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
- Yn gallu arddangos ymagwedd empathig, dealladwy ac addasadwy tuag at anghenion gwahanol bobl, gyda brwdfrydedd i ddarparu safonau o'r radd flaenaf o ofal cwsmer.
- Profiad amlwg o weithio i dargedau mesuradwy.
- Gweithio'n dda fel rhan o dîm - hyblyg ac addasadwy, a pharod i feithrin profiad a sgiliau.
- Gwrandäwr medrus gyda sgiliau pobl gwych.
- Sgiliau cyfathrebu ysgrifenedig a llafar cryf.
- Trefnus a'r gallu i weithio heb fawr o oruchwyliaeth
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Wherever you're from, and whatever your background, we want to hear from you. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.
- Mae'r arwyddair 'I bawb, am byth' yn ganolbwynt yr Ymddiriedolaeth Genedlaethol. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, ble mae pawb yn teimlo eu bod yn perthyn. Mae'n bwysig bod ein pobl yn adlewyrchu a chynrychioli amrywiaeth y cymunedaua'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ni ein bod ar gyfer pawb, rydym eisiau i bawb dderbyn croeso yn ein timau hefyd.

O ba le bynnag y dewch, a waeth beth yw'ch cefndir, rydym yn awyddus

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