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HR Operations Lead

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time
Are you a forward-thinking HR professional with a passion for people and creating an excellent colleague experience. If so, we have an exciting opportunity for you at the NHS Business Services Authority (NHSBSA).

We are seeking an HR Operations Lead to manage all HR operational matters, including HR Advisory and HR workforce systems, across the NSHBSA.

This role is pivotal in providing an excellent pro-active service to all colleagues and managers across the business on a range of people matters, enabling the business to achieve its strategy through its people.


As the HR Operations Lead, you will take full accountability for employee relations, policies and procedures, employment legislation, and HR workforce systems.

You will also lead on people initiatives across the business, ensuring that they are efficient and beneficial for both colleagues and the business.

This is a fantastic opportunity for someone who is continually curious, challenges the status quo, and is eager to make a real difference in a leading healthcare organisation.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Hybrid working model (we are currently working largely remotely)
Career development
Active wellbeing and inclusion networks
Excellent pension (23.7% employer contribution)
NHS Car lease scheme
Access to a wide range of benefits and high street discounts

As the HR Operations Lead, your main responsibilities will include:

  • Defining and creating a strategic approach to employee relation matters within the NHSBSA.
  • Providing an excellent and proactive HR advisory service to all areas of the business.
  • Leading, managing and motivating the HR Advisory team.
  • Managing our Home Office sponsorship licence.
  • Optimising the use of our current HR system (Electronic Staff Record) across the NHSBSA.
  • Owning all employment hosting arrangements that the NHSBSA have in place.
  • Managing all litigation claims that are received into the People Team.
  • Owning the HR Relationship with the NHSBSA HR Shared Services team.
  • Leading on all complex employment legislation changes.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more.

Our services are used by NHS organisations, contractors and the public:
we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation.

That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic.

We care about our people, our purpose, and your progress.


We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.

Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

In this role, you are accountable for:

  • Defining and creating a strategic approach to employee relation matters within the NHSBSA that minimises litigation risk and provides a clear direction. You will need to ensure the business has the skills, experience and knowledge to effectively manage employee relations, in addition to the HR Advisory team and the HR Business Partnering team.
  • Providing an excellent and proactive HR advisory service to all areas of the business. This will be done through leading a team that successfully coach and support managers to be confident in HR practice by offering effective HR advice and ensuring employee relation issues are managed well. The service will be continually developed to meet the needs of the business, leaders, managers and colleagues, with efficiency, value add and benefit realisation being key.
  • Leading, managing and motivating the HR Advisory team, ensuring their objectives align to strategy delivery, work is allocated and prioritised and an effective service is delivered to achieve team performance KPIs. This includes continually developing the HR Advisory team's professional knowledge and skills, ensuring they keep up to date with best practice HR and employment legislation, and actively own their personal professional development.
  • The management of our Home Office sponsorship licence to enable us to employ colleagues from outside the UK. Ensuring that all relevant internal policies and processes reflect the appropriate Government guidance and we have effective systems and training in place to manage this on a day to day basis, reducing all risk of penalties to the business by the Government and a positiv