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Night Receptionist

3 months ago

Edinburgh, Edinburgh, United Kingdom Rocco Forte Hotels Full time
The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins.

Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.


The Position


Are you ready to take up a pivotal role at the helm of a world-renowned, five-star hotel? Then Rocco Forte Hotels would love to invite you to join us as Night Receptionist.


Helping to ensure the seamless running of the overnight front office, you will be responsible for delivering an unforgettable stay for our guests, exceeding Rocco Forte Hotels' exceptionally high standards of service, discretion, and care.

In doing so, you will work alongside the Night Manager and other Night team members.


You will be responsible for checking guests in and out, dealing with requests and enquiries, cash handling, and answering the telephone.

You will also carry out the night audit function and ensure that maximum guest comfort and satisfaction is achieved at all times by providing exceptional five-star service.

You will bring with you exceptional communication and organisational skills, and the essential ability to work within a team.

In turn, you will receive the support to build on your experience and develop your skills as a front office specialist.


Currently working in a similar role you will be customer focused with a professional and approachable manner with the ability to establish positive relations and rapport quickly.

You must be able to multi-task under pressure and be a confident communicator at all levels. This is a full-time role working 39 hours per week.


Flexibility in this role is essential as the hours of work include weekends and operate with the earliest start time being 10 pm and the latest finish time being 8 am.


Ultimately, your insight, commitment, and pride in your work will make you an integral part of the Rocco Forte family.


Why join us at Rocco Forte Hotels?


At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers.

As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

  • 29 days holiday per annum
  • Occupational Pension Scheme
  • Meals on Duty
- £25 per night discounted rates at Rocco Forte Hotels

  • 50% discounts on food and beverage
  • 25% discounts on Spa Treatments
  • 20% discounts on products in the Health Spa
  • Learning and Development Opportunities
  • Recognition & Reward Scheme
  • Cycle to Work Scheme
  • Local Retailer Discounts
  • Employee Social Events
  • Employee Assistance Programme
Competitive (salary plus discretionary service charge)