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Medical Receptionist

3 months ago

Sale, Trafford, United Kingdom Washway Road Medical Centre Full time

Job description and person specification

Job title Medical Receptionist

Line manager Assistant Practice Manager

Accountable to Practice Manger

Hours per week 25-37

Job summary


To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.


To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.


Mission statement
To treat others as we would wish to be treated ourselves.

Generic responsibilities
All staff at Washway Road Medical Centre have a duty to conform to the following:

Equality, Diversity and Inclusion
A good attitude and positive action towards (ED&I) creates an environment where all individuals can achieve their full potential.

Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Safety, Health, Environment and Fire (SHEF)
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.


The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.


All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.


All personnel are to comply with the:

  • Health and Safety at Work Act 1974,
  • Environmental Protection Act 1990,
  • Environment Act 1995,
  • Fire Precautions (workplace) Regulations 199
  • Coronavirus Act 2020
  • Other statutory legislation which may be brought to the post holder's attention.

Confidentiality
The organisation is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.


It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.


Quality and Continuous Improvement (CI)


To preserve and improve the quality of this organisation's outputs, all personnel are required to think not only of what they do but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.


The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.


Washway Road Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision.

We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.


Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.


All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.


Induction


At Washway Road Medical Centre you will be required to complete the induction programme and the practice management team will support you throughout the process.


Learning and development


The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.

All staff will be required to partake in, and complete mandatory training as directed by the practice manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate
The post holder will undertake mentorship for team members and disseminate learning and information gained to other team mem