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Complaints Administrator

3 months ago

Dorking, Surrey, United Kingdom Unum Full time

Job Posting End Date:
July 29

Who are we?
We are Unum - one of the UK's leading employee benefits providers.


We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.


With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment.

We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.


The role:

What will you be doing?
Complaints Administrator

Dorking or Basingstoke

Hybrid

What will you bring?


We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.


The Complaints Administrators are the first point of contact for complaint registrations, providing excellent customer service to both internal and external customers and key stakeholders in all aspects of complaint coordination.

They ensure all tasks are actioned within agreed service levels, whilst maintaining the highest level of customer satisfaction and accuracy.


To be successful in this position you will:

  • Be proactive, curious and a confident communicator
  • Have good attention to detail and work in a varied and fastpaced environment
  • Acknowledge all complaints in writing as they are captured.
  • Be responsible for the timely submission of files to the Financial Ombudsman Service
  • Take ownership in resolving internal and external queries within agreed service levels.
  • Maintain and update accurate records to ensure all documentation is clear, appropriately completed.
  • Manage incoming requests for complaint data/MI.Making contact with the business to follow up on agreed resolutions and recording outcomes on icasework, issuing correspondence where appropriate.
  • Ability to work as a team member as well as on own initiative.
  • Have an excellent attention to detail

The successful Complaints Administrator can expect:

  • Full training
  • Generous Bonus
  • Market leading pension scheme
  • Life, medical and income Insurance
  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
  • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
  • Salary sacrifice electric car scheme with free on site electric chargers.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, insurance or administration.

LI-AM1 #LI-hybrid

Why join us?
Our culture

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market.

With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.


What will you get in return?
We are passionate about our employee health and wellbeing and providing work-life balance that suits you.


Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.


However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities.


Company:
Unum UK