2nd Line Support Engineer

7 days ago

Old Sarum, Wiltshire, United Kingdom Judge Recruitment LTD Full time

An exciting opportunity has become available for a 2nd Line Support Engineer to join a well-established business based in Salisbury, Wiltshire.

Job type - Permanent

Salary - up to £35,000

Working Hours - Mon - Fri (09:00 - 17:30)

The successful 2nd/3rd Line Support Engineer will work in a creative and collaborative environment. The office is open-plan and friendly, and there are genuine opportunities for career development.


Our client is always at the forefront of new ideas and technologies so as a Senior IT Support Engineer you will have the opportunity to work on exciting projects, with a wide range of clients.


Key skills required for a 2nd Line support engineer:

  • Must have experience in an IT support role at 2nd Line or 3rd Line level
  • Demonstrable MS 365 deployment and support experience
  • Desktop Support and deployment experience (Windows 10 latest)
  • Windows server system setup and administration
  • VPN administration, setup, configuration, troubleshooting, and administration


 Virtualisation
  • Hyper V and/or VMware
  • Full UK Driving Licence and own car is essential

Desirable skills for a 2nd Line Support Engineer.
*Please note - these are nice to have and are not a necessity.

  • Ideally, Server Support and deployment latest)
  • Network support and deployment experience
  • Networking experience (routing, switching, VPN's and firewalls)
  • Any experience working for a Manager Service Provider would be a huge advantage

Key responsibilities for a 2nd Line Support Engineer:

  • providing business-to-business telephone, onsite and remote support to contracted and ad-hoc technical support clients and working on technical projects as required.
- when required, support clients on-site either for technical support, new project advice or offering solutions; delivering a 1st class service that customers can rely on.
- focussing on the successful delivery of technical projects and providing support and maintenance services to clients.
- you could be supporting clients over the phone accessing their system remotely, or providing support for one of many cloud offerings; Office 365 is the primary solution for many of their clients.
- working with clients to design, propose, cost, and deliver smaller project work.

  • To competently manage all assigned projects and support work taking into account task and project budgets.
  • To record your time taken on support tasks and projects against those clients.
  • To manage customer relationships and interactions effectively and sensitively.
  • To create documentation as required for projects.

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