Lotus Expert

In this role we are looking for a friendly, driven and ambitious individual who can create memorable showroom, and digital experiences for our customers.

• Share your passion for our cars with customers, showing off each vehicles' spec and features, whilst maintaining a relaxed atmosphere for the customer;
• Build relationships with customers, using your listening skills to understand their unique requirements and consider how different options might suit them; and
• Organise and accompanying customers on test drives, bringing the driving experience to life.
• Support in events and local marketing initiatives to increase footfall.
• Offer personalised solutions to help customer through their purchase journey.
• Create a strong and lasting relationship with our customers.

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment.

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to car benefit scheme from day one;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

• You must have a desire for service excellence and an ability to continuously delight customers and deliver an exceptional experience.
• Be selfmotivated, energetic and enthusiastic to learn.
• Proven experience in customer facing service roles would be highly advantageous (automotive industry experience is not essential).
• It is important that your communication skills are excellent, with the ability to confidently articulate and interact with customers in all situations.
• You will have excellent organisational skills and the ability to adapt to changing priorities, with an eye for attention to detail.
• You will need to have good computer skills and the ability to learn new systems with speed and confidence.
• Ideally you will have a good understanding of social media and a passion for digital engagement.
• A proficient driver, with a minimum of 5 years' driving experience and a full UK licence.

Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast.

At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.