Customer Relations Handler

2 weeks ago

York, York City, United Kingdom Hiscox Full time

job description:

About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver.

Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.


About the Customer Relations Team


Working in a fast-paced, ever-changing environment, the Hiscox Customer Relations team handle complaints for our UK and London Market business.

The team are empowered to handle, identify and prevent future complaints, using a range of techniques to ensure we are consistently treating customers in a fair and reasonable manner.


What you'll be doing:

  • Handling a portfolio of insurance complaints in a fast paced environment
  • Develop and deliver timely, accurate and effective responses using the appropriate communication medium (written or verbal)
  • Resolving complaints to an amicable outcome, considering any level of redress for distress and inconvenience
  • Act as a key contact for regulatory and ombudsman referred complaints
  • Be flexible and professional under pressure, with strong interpersonal skills and a focus on succeeding in a challenging environment
  • Support root cause analysis activity to identify complaint trends and contribute to mitigating the reputational and financial risk of complaints through timely and accurate recording of case information

person specification:

Our must-haves:

  • Experience working within the insurance market resolving FCA regulated complaints
  • Be happy working 'in the grey' determining what is right and being prepared to stand by your decisions
  • Ability to challenge the current processes and operations through the use of influencing and negotiating skills
  • Excellent communication skills it is a necessity to be able to communicate both verbally and in writing in a clear and effective manner.
  • Planning and organisational skills: ability to work by themselves to resolve individual complaints, and be a participating and supportive team player.

Our nice to haves:

  • In depth understanding of the wider General Insurance market
  • Previous use of iCasework desirable

Diversity and flexible working at Hiscox
At Hiscox we care about our people.

We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.

  • Customer Relations Technical Handler

    2 weeks ago

    York, York City, United Kingdom Hiscox Full time

    Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. Our customers are diverse and unique...

  • Freelance Customer Support Handlers

    2 weeks ago

    York, York City, United Kingdom Jobheron Full time

    This digital marketing agency based in the heart of York is seeking Freelance Customer Support Handlers to strengthen their engagement team. Their work centres on social change, particularly in recruiting more foster carers, and working closely with localauthorities.About the Company:The company is a digital marketing agency based in the heart of York that...

  • Commercial Insurance Account Handler

    2 weeks ago

    York, York City, United Kingdom Get-Recruited (UK) Ltd Full time

    Commercial Insurance Account HandlerYork + Hybrid WorkingSalary up to £40,000Are you an experienced and customer-focused commercial insurance professional? Join our dynamic team as a Commercial Insurance Account Handler at a leading commercial insurance brokerage firm based in York. In this pivotal role, you will be responsible for managing and maintaining...

  • Freelance Customer Support Handler

    2 weeks ago

    York, York City, United Kingdom Brightsparks Agency Full time £11

    Salary: £11.44/hour About the Role We offer call handling services for several local authorities' fostering services. This work is centred around offering information to prospective foster carers, by helping call enquiries understand the role of a foster carer and next steps within the application process. We're looking for more Call Handlers to...

  • Private Client Account Handler

    2 weeks ago

    York, York City, United Kingdom Hiscox Full time

    job description:Making the high expectation of superb service a reality for our HNW clients**Please note this role is a 12 month fixed term contract maternity coverAbout the Team:A small but highly engaged team split across our London and York offices. The Private Client team is passionate about the brand and surpassing the expectations that it creates....

  • Call Handler

    2 weeks ago

    York, York City, United Kingdom Priory Medical Group Full time

    Call Handler - Patient CentralPriory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.We are currently looking for enthusiastic people with excellent communication skills to join our...

  • Call Handler

    2 weeks ago

    York, York City, United Kingdom Priory Medical Group Full time

    Call Handler - Patient CentralPriory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.We are currently looking for enthusiastic people with excellent communication skills to join our...

  • Call Handler

    2 weeks ago

    York, York City, United Kingdom Priory Medical Group Full time

    Call Handler - Patient CentralPriory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.We are currently looking for enthusiastic people with excellent communication skills to join our...

  • Claims Handler

    2 weeks ago

    York, York City, United Kingdom Hiscox Full time

    job description:Claims Handler - Professional IndemnityLocation - York, GlasgowThe role:You will handle a wide portfolio of Professional Indemnity claims and will assist customers when claims have been made or threatened against them.You will have daily contact with Hiscox customers and key brokers and will be on the front line of our claims service...

  • Senior Private Client Account Handler

    2 weeks ago

    York, York City, United Kingdom Hiscox Full time

    Job Type: Permanent Build a brilliant future with Hiscox Making the high expectation of superb service a reality for our HNW clients About the Team: A small but highly engaged team split across our London and York offices. The Private Client team is passionate about the brand and surpassing the expectations that it creates. Meeting and servicing...

  • Call Handler

    2 weeks ago

    York, York City, United Kingdom MyHealth Full time

    MAIN ACCOUNTABILITIESJOB PURPOSE HUBTo participate in the administrative function necessary to provide excellent medical care for patients and to contribute to the Practices goal of delivering the _best _customer service for our patients. To maintain accurate records on the practices clinical system within the remit of your role.Main Duties (HUB) Answering...

  • Customer Service Advisor

    2 weeks ago

    York, York City, United Kingdom Page Personnel Sales Full time £25,000

    About Our Client Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable business within the IT Sector This would be an extremely exciting opportunity for someone that is customer focused and looking to get into the IT industry Job Description As a Customer Service Advisor you will be...

  • Customer Excellence Administrator

    2 weeks ago

    York, York City, United Kingdom One to One Recruitment Full time

    We are looking for a Customer Excellence Administrator to work on a full time, permanent basis for a successful, project-based business in York.You will be joining an analytical and innovative team that is responsible for creating a customer champion strategy that includes improvement of processes, making demands & culture shifts across the organisation by...

  • Customer Service

    2 weeks ago

    York, York City, United Kingdom Drive Motor Retail Ltd Full time

    Who are we?Drive Motor Retail represent Vauxhall, MG and Citroen we offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range.With a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 dealerships and one dedicated service centre...

  • Customer Service Controller

    2 weeks ago

    York, York City, United Kingdom Northern Trains Full time

    BUSINESS FUNCTION:Control & Resource PlanningGRADE:Controller 4ASALARY:£46,504 rising to £51,672 per annum after approx 8 weeks of trainingROLE TYPE:On SiteHOURS:42 per weekIs ensuring customer satisfaction 'Your Thing'? We are looking for an excellent communicator and highlydriven person to join our Control Team, as a Customer Service Controller. If you...

  • Customer Experience Specialist

    2 weeks ago

    York, York City, United Kingdom MyKnowledgeMap Full time

    Job Description About us MyKnowledgeMap is one of the UK's longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA,...

  • Customer Training Specialist

    2 weeks ago

    York, York City, United Kingdom MyKnowledgeMap Full time

    About usMyKnowledgeMap is one of the UK's longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other...

  • Customer Training Specialist

    2 weeks ago

    York, York City, United Kingdom MyKnowledgeMap Full time

    About usMyKnowledgeMap is one of the UK's longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other...

  • Customer Training Specialist

    2 weeks ago

    York, York City, United Kingdom MyKnowledgeMap Full time

    About usnMyKnowledgeMap is one of the UK's longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other...

  • Head Of Customer Service Delivery

    2 weeks ago

    York, York City, United Kingdom LNER Full time

    Why LNER?We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more...