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Admin Support Officer

3 months ago

Frodsham, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full time

An opportunity has arisen for a part-time Band 2 Admin Support Officer to work in the Reception area at Princeway Clinic, Frodsham.

Part time - 14 hours per week (Monday/Tuesday - (9 am pm)

To provide first line contact with our patients and visitors both face to face and over the telephone. Booking appointments and answering queries/signposting.

To meet and greet patients, visitors. Electronically arriving patients for their appointments and rebooking any future appointments. Administrative support, scanning of correspondence onto the patient electronic record. Answering the telephone and dealing with any enquiries demonstrating good customer service skills.


CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.


Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do.

We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.


We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.


CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community.

As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a 'Bronze' award with the MOD Defence Employer Recognition Scheme (DERS).

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.

CWP recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life.

Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.


If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?' Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.


All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

CWP encourages and supports all staff to become vaccinated against COVID-19.