Commercial Operations Specialist with Spanish and Portuguese

2 weeks ago

London, Greater London, United Kingdom LifeScan Full time

Commercial Operations Specialist with Spanish and Portuguese #1466

Prague

Distribution

All Locations

Job Description

Commercial Operations Specialist with Spanish and Portuguese

Our vision is to create a world without limits for people with diabetes and related conditions.

Join us at LifeScan, maker of the iconic OneTouch brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe.

LifeScan is headquartered in Malvern, Pennsylvania and has a 31,600 square-metre state-of-the-art manufacturing and distribution facility in Inverness, Scotland. With around 1,600 employees LifeScan serves more than 90 countries.

At LifeScan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.

We have a great opportunity for a Commercial Operations Specialist based out of our Prague Office.

What YOU will do here at LifeScan:

In this role you will be responsible for processing customer enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.

Responsibilities will include:

  • Providing high-quality service and effective support in the handling day-to-day activities of the Commercial Operations role for all assigned customers (all order-to-cash processes)
  • Appropriately responding to and resolving customer complaints as soon as they arise (via email or telephone)
  • Providing customer support regarding collection issues, processing customer refunds, processing and reviewing account adjustments, and resolving client discrepancies and short payments
  • Accurately processing and recording incoming payments
  • Ensuring the reconciliation of payment details to prevent discrepancies in financial records
  • Working closely with internal and external customers to ensure fulfilment of all order elements for on-time and accurate delivery
  • Receiving, managing and resolving customer enquiries concerning orders, changes, cancellations, delivery dates, products, and product availability
  • Reconciling Customer accounts in the event of balance queries
  • Ensuring other product enquiries are appropriately redirected and followed up
  • Monitoring and maintaining assigned accounts
  • Providing support to Commercial Operations team colleagues when required
  • Providing support to other work activities that may be assigned by the Commercial Operations Supervisor or Commercial Operations Manager
Job Requirements

About YOU:

To be successful in this role, we are looking for a real team player who thrives in working in a fast and dynamic organisation teamed with a can-do attitude. Ideally you will have at 1-3 years' experience in a similar role. As this role will involve liaising with customers in Italy, we need the successful applicant to be fluent in Spanish and Portuguese, both written and spoken.

You'll also have:

  • Excellent written and oral communication skills
  • Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations and /or concerned customers
  • Strong organisational skills
  • An ability to prioritise tasks and work under pressure/demanding timelines
  • An ability to follow specific processes and flexibility as appropriate
  • Strong attention to detail
  • Strong skills in structuring, analysing, and understanding data
  • Fluent (written and spoken) Spanish and Portuguese language skills, and strong knowledge of English
  • Knowledge of MS Outlook, Word, Excel
  • An ability to operate effectively in an office environment, using computers and other office equipment

We pride ourselves in creating a fantastic team environment that allows everyone to grow and develop. Therefore, it's important to us that you have:

  • High Emotional Intelligence with an ability to work with multi-cultural teams
  • Able to recognise and welcome diversity
  • Flexibility and a solution-oriented approach
  • A spirit of continuous improvement

You must be able to work in the Czech Republic with the correct legal status, unsupported.

What you will gain from the role:

We believe that our people and excellent working relationships are at the heart of our success. Together, we create a very good team spirit and friendly atmosphere to make it a great place to work, learn and develop.

This role will also have the chance to work in an international environment and it goes without saying that we offer fantastic compensation and benefits teamed with personal and professional development.

It goes without saying that we will support you to develop both personally and professionally whilst rewarding your performance.

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for success then this would be the right role for you.

#J-18808-Ljbffr

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