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Senior Sales Co-ordinator

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Valentine Clays Ltd Full time

Senior Sales Co-ordinator


Are you an experienced and driven sales professional looking for an exciting opportunity to make a significant impact on a company's growth? We are actively seeking a talented Senior Sales Coordinator to join our dynamic team and spearhead our sales efforts to new heights.


As our Senior Sales Coordinator, your primary mission will be to drive sales growth and develop a robust sales strategy that aligns with our company's vision and objectives.

Your extensive sales expertise and industry knowledge will be put to the test as you coordinate sales activities and lead our sales teams to achieve exceptional results.

Customer engagement will be at the core of your responsibilities.

You'll have the chance to actively listen to our valued customers, understand their unique needs, and craft personalised solutions that go above and beyond their expectations.

By nurturing strong relationships and providing outstanding service, you will foster customer loyalty and maximise repeat business opportunities.


Not only will you be shaping our customer interactions, but you'll also play a pivotal role in analysing market trends, keeping a close eye on competitors, and identifying untapped business opportunities.

Collaborating with company departments, you will ensure that our products and services remain relevant and attractive in the market.


Your strategic mindset will shine as you work closely with the sales & marketing teams to set ambitious goals, define actionable targets, and establish performance metrics.

By leveraging data analytics and sales insights, you will continuously refine our approach and seize opportunities for improvement.

Key Sales Responsibilities:

  • Completion of RFQ's for customers
  • Liaising with customers & distributors regarding leadtime for orders
  • Processing customer orders
  • Progressing any customer queries regarding outstanding orders
  • Maintain regular customer engagement & customer journey
  • Ensuring the system ) is updated and maintained
  • Analysis of customer sales for weekly/monthly update meetings
  • Manage alongside Warehouse Manager stock availability and keeping system updated
  • Assist in obtaining up to date forecast information for key customers & distributors
  • Monthly sales forecasting analysis on key customers & distributors
  • Creation of commercial invoices and supporting of customer declarations
  • Coordinate customer complaints and concerns regarding quality, delivery etc
  • Support and collaborate with Accounts Receivable to resolve invoice discrepancies
  • Liaise with Warehouse operations to ensure timely fulfilment of customer orders
  • Generate customers KPI's as required
  • Assist in developing a Sales Strategy that focuses on company growth
  • Demonstrates scalable growth
  • Analyse customer demands trends
  • Any other duties as required by management

Education, Experience & Qualifications:

  • Minimum 3 years' experience of Sales
  • Demonstrable growth experience
  • Proficient in oral, written, and mathematical skills
  • Experience of Microsoft Office package including Excel
  • Good time management

Availability:
As soon as possible

Full time: 35.5 hours (Monday to Thursday 9am-5pm, Friday 9am-3pm)

Holidays:33 days including statutory

Location:
Valentine Way, Stoke-on-Trent, ST4 2FJ

About Us:
Valentine Clays are industry leaders in clay production for the ceramic industry and have been for over 40 years.

Based in Stoke on Trent, we produce and supply worldwide to a multitude of customers from distributors and the pottery industry to the studio pottery community.


Salary:
From £10.42 per hour

Benefits:

  • Company pension
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • StokeonTrent: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 3 years (required)
  • Sales: 3 years (required)

Work Location:
In person

Application deadline: 18/08/2023

Reference ID:
Sales1