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Senior Account Manager
3 months ago
Job Description:
Senior Account Manager (SaaS Company)nRole : Account ManagernTeam : Account ManagementnReporting to : Head of Account ManagementnLocation:
Hybrid, with main office in Farnborough
Purpose of the RolenAt everyLIFE, our mission is to create and support innovative technology solutions that enhance the delivery of care.
This position blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features.
The ideal candidate will be proactive, customer-focused, and adept at handling both strategic and operational tasks to drive client satisfaction and product adoption.
As a growing company, you will also ensure that our customers are central to our growth objectives.The RolenAs a key member of our Customer Success Team, the Account Manager focuses on delivering an exceptional customer experience, retention, and growth
Key responsibilities include:
nDeeply understanding our customer base, target market, and product.nIncreasing customer usage of our product by understanding the unique requirements of each customer.nOwning relationships with a specific set of customers.nDriving growth and maximizing customer retention.nActing as the voice of the customer within the company.
ResponsibilitiesnAccount Management :
Develop and maintain positive working relationships with customers within your extensive portfolio. Plan and host regular strategic account reviews and growth plans.
nCustomer Retention & Growth :
Drive retention, renewals, upsells, and overall customer satisfaction
nTraining & Support :
Create and update training materials to facilitate product adoption. Conduct regular account reviews to assess needs and provide solutions.
nProactive Engagement :
Monitor product usage and engagement, providing proactive support to ensure clients fully leverage our product
nCollaboration :
Work closely with other customer-facing teams to ensure an exceptional customer experience throughout the lifecycle
nData Analytics :
Monitor customer usage to understand success and failure drivers, working closely with the product team on enhancements
nBilling & Invoicing :
Collaborate with finance on billing and invoicing
nProcess Adherence :
Adhere to and assist with the implementation of company processes and workflows
nMetrics Tracking :
Track and analyse key metrics related to account health, product usage, and client satisfaction
nCRM Management :
Manage customer activity through CRM tools (Salesforce)
nProduct Knowledge :
Develop a detailed understanding of our product and customers' individual experiences.
Other ResponsibilitiesnSector Awareness :
Maintain awareness and appreciation of care sector trends and changes
nContinuous Improvement :
Embrace a culture of continuous improvement and self-development
nPrivacy Compliance :
Uphold the ethos of privacy by design, recognizing responsibilities in processing personal data
nTeam Collaboration :
Commit to our culture of high-performing teams with a shared vision and focus on quality results.
Essential Skillsn5+ years of experience in account management, preferably in a SaaS or technology company.nProven track record in managing client relationships and driving product adoption.nStrong presentation and training skills, with experience in developing and delivering training programs.nExcellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.nStrategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.nStrong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.nAnalytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.nAbility to work independently and collaboratively in a team environment.nAbility to travel occasionally for client meetings and training sessions.
BenefitsnCompetitive salary and benefits package.nPrivate Health caren25 days holiday plus bank holidays and 3 days over the Christmas periodnLife insurance 3 x salarynA dynamic and supportive work environment.nInvolvement in innovative projects that make a meaningful impact on the care sector.
We look forward to welcoming a dedicated and enthusiastic Senior Account Manager to our team, who is eager to contribute to our mission and support our clients in achieving their goals.
Please note that this is a UK based role and we are only able to accept applicants with the right tonlive and work in the UK without the need for sponsorship.
