Customer Service Trainer

7 days ago


Ipswich, Suffolk, United Kingdom Red Recruitment Full time

Red is excited to be recruiting for a Customer Service Trainer to join a multinational insurance company, this role involves developing the existing training for employees.

This role is hybrid, the office is located in Ipswich. This role contains many benefits, including a buy-and-sell annual leave scheme and a generous salary of £35,000 per annum.

Package and Benefits for a Customer Service Trainer:

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Salary:£35,000 per annum

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Hours: Full-time, 37.5 hours per week

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Contract: Permanent

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Location:Hybrid/Office based in Ipswich

  • 25 days annual leave plus Bank Holidays
  • Life Assurance (up to 10 x annual salary)
  • Contributory pension scheme (up to 12% employer contributions)
  • Annual company and performancebased bonus
  • Employee discounts and gym benefits

Key Responsibilities of a Customer Service Trainer:

  • Developing and transforming our training for new and existing employees
  • Representing change projects, consulting, and working collaboratively with key stakeholders
  • Designing inhouse technical customer service blended learning solutions
  • Being responsible for regulatory compliance requirements specific to learning and development and financial services
  • Working on projects to support the delivery of the business and customer service strategy

Key Skills and Qualifications of a Customer Service Trainer:

  • Up to date with industry knowledge and best practices in learning, training, and development
  • Previous experience in designing engaging learning solutions
  • Great stakeholder management skills are required
  • Qualification in CIPD L&D Level 3 is desirable
  • Experience using virtual learning platforms is required
  • Adept at using digital learning tools to design online learning solutions
Red Recruitment (Agency)

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