Rail Service Engineer

2 weeks ago

Brighton, Brighton and Hove, United Kingdom American Express Full time

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place in service on #TeamAmex.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

Deliver a best-in-class digital servicing experience to everyone, everywhere, everyday.

Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people.

Our purpose is to ensure that Amex workplace technology works seamlessly and effectively.

We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.

We have a fantastic open role based in Brighton for a Service Delivery Engineer, who will support hybrid audience audio visual events (such as Town Halls and external speaker visits) in our UK offices (Brighton, Burgess Hill, London), ensuring consistency in standards across all EMEA locations.

Your passion for service is critical for this role, and you must be able to engage with multiple stakeholders to successfully produce and support a smooth and polished event.

Manage all Audio-Visual aspects of events, from pre-event planning to live support and post-event breakdown.

Customer Service:
Provide high-level service to event organisers, presenters, and attendees, addressing any audio/video- related concerns promptly.

Communication:
Communicate and coordinate with event planners, team members, and vendors effectively to ensure a seamless production

Team Training:
Lead and train AV support teams, ensuring they are prepared to provide excellent service during events.

Vendor Management:
Work with external vendors to secure necessary equipment and services.
Co-ordinate weekly meeting room AV checks across EMEA

Host a weekly call with Video End Point Support Team to make sure all Video End Point and Town Hall support incidents are addressed and any VEP projects have momentum.

Responsible for all incidents raised through Meeting Room Help - slack App for EMEA
Travelling to all our UK sites in Brighton, Burgess Hill and London is required.
Excellent relationship-building and relationship management skills
Outstanding customer service skills
Exceptional organisational and project management skills
Experience supporting Meeting Rooms, AV Events and Large-scale Town-Halls
Technical expertise in audiovisual equipment and software, including setup, operation, and troubleshooting
In-depth knowledge of Cisco Webex software and hardware
Experience using Brightsign hardware, IPTV and Solstace software
Proficiency in Windows and MAC operating systems
Basic knowledge of corporate network topologies
University Degree in Computer Science, Information Systems, or other related field
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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