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Customer Support Onboarding Coordinator
4 months ago
About The Role:
Do you have a passion for customer service and problem solving?
Do you want to
support
NHS
Professionals
colleagues at the start of their exciting career with the NHS Bank?
The customer support onboarding team provides the highest level of customer service for our applicants who are going through their onboarding and compliance journey with NHS Professionals to be fully fledged workers on the NHS Bank.
We aim for first contact resolution with all queries received by working collaboratively with other departments to resolve all queries within agreed SLA and timeframes.
Role:
We ensure all applicants who are going through their NHSP onboarding process is seamless and that we give them all the information needed so they fully understand what is required of them to be compliant and ready to work.
The position is fully remote and is 37.5 hours per week, Monday - Friday, between the hours of 8am - 6pm on a rota basis.
To be successful in this role you will need to
demonstrate
;
- Be confident with answering inbound and outbound calls
- Be proficient with the Microsoft package and competent with understanding and following processes
- Have a passion for customer service and driven to achieve first contact resolution by putting the customer first
- Ability to work in a fast paces environment and keep yourself updates with new guidelines and policies
- Have a good level of written language to be able to respond professionally and promptly to customers
About Us:
In return for your commitment, we will offer you some fantastic benefits:
Generous annual leave allowance- 27 days per year, plus bank holidays
A commitment to talent management & development:
Star of the Month- Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
-
Pension
- We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme
Life Assurance:
-
Group Income Protection:
-
Wellbeing Programme:
-
Employee Assistance Programme:
-
Employee Engagement & discounts platform
Our Commitment to You:
The
Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel
_empowered, engaged and excel_ in what you do.
Throughout your employment you will have access to our
Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your
Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs.
Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of
Top Employer by the Top Employers Institute.
This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
