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Case / Complaint Handler
3 months ago
Case / Complaints Handler
3 month temporary Contract
230 per day (60,000 per annum)
Milton Keynes - Hybrid after training
Monday to Friday 37.5 Hours
Responsibilities:
- Conduct a thorough assessment of customer cases to obtain timeline of events which may involve pulling customer data from various internal systems
- Liaise with customers and third parties (if appropriate)
- Resolve discrepancies and escalate, as appropriate
- As required present key facts and dates specific to case to case Clinic Forum
- Reach a fair outcome for all parties, in line with FCA guidelines
- Produce final response letters utilising standard letters and paragraphs wherever possible
- Provide a clear audit trail and ensure process map is followed
Requirements:
- Able to work in a pressured environment and performing in line with KPI's
- Technical working knowledge of the complaint handling process
- Proactive attitude to resolve cases in a timely manner
- Passion for customer service
- Excellent verbal and written communication
- Investigation and problem solving skills
- Excellent attention to detail
- Ability to identify customer and process improvements
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions.