Customer Service Advisor
1 week ago
The successful applicant will need to be able to listen and empathise with customers' individual situations, as well as have an excellent phone manner.
Every member of our team is valued at UK Storage Company. The management has an open door policy and are always happy to hear suggestions and ideas from staff. Due to business growth, the environment can be quite fast paced and things can change quickly. Our supportive team will do their best to help you get settled in to your new position right away.UK Storage has 28 locations across the UK. Our company aim is to provide a great product and the best possible service to our customers.
Primary Duties:
- Offering a personal and efficient service
- Manage customer details during movein, moveout and process any account changes
- Processing confidential customer information
- Resolving customer queries
- Taking payments, processing refunds and chasing outstanding debts
- Using various IT packages to support completion of work
Required Skills:
- Excellent listening and communication skills
- Strong organisational and time management skills
- Experience in a customer service role
- Willingness to go the extra mile for the customer
- Ability to think on your feet
- Good keyboard and numeracy skills
31 days holiday including bank holidays.
Please include whether you are currently employed and the length of your notice period.
Job Types:
Full-time, Permanent
Salary:
£23,625.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Onsite parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Bridgwater: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
HUB Admin
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