Service Desk Escalation Engineer 3rd line

2 weeks ago


Chesterfield, Derbyshire, United Kingdom Stoneseed Full time

Job Title: Service Desk Escalation Engineer (3rd line)Location: Hybrid working (Client based in Barlborough)Contract: Permanent Full TimeThe role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP service desk environment mainly managed by remote access. This is a full time, permanent role based at our client's office in Balborough initially, then you will split your time between clients, the office, and remote working.About YouHaving a good technical knowledge is an essential requirement to be able to provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It vital to have the desire to provide exceptional experience at all times. Additionally, it is necessary to understand the commercial goals of the business as a whole.Key Responsibilities:As an Escalation Engineer, your job responsibilities include:

  • Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers.
  • Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers
  • Resolve Incidents to stringent customer defined SLA's


  • Chesterfield, Derbyshire, United Kingdom Stoneseed Ltd Full time

    Job Title: Service Desk Escalation Engineer (3rd line)Location: Hybrid working (Client based in Barlborough)Contract: Permanent Full Time Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) who will provide technical support to AAG's customers within an MSP service desk...


  • Chesterfield, Derbyshire, United Kingdom Stoneseed Ltd Full time

    Job Title: Service Desk Escalation Engineer Location: Hybrid working (Client based in Barlborough, Chesterfield) Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to...

  • Service Desk Engineer

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Brewster Partners Recruitment Group Full time

    THE COMPANY:Brewster Partners are working on a number of great roles with a leading MSP client based in the Yorkshire region.We are supporting with their Service Desk Engineer role and would be keen to speak with suitable clients as soon as possible.THE JOB: Manage and own incident tickets via our Autotask ticket management system, providing customer updates...


  • Chesterfield, Derbyshire, United Kingdom Brewster Partners Recruitment Group Full time

    THE COMPANY:Brewster Partners are working on a number of great roles with a leading MSP in the Yorkshire region. This client is award winning and offers a great environment of work, offering long term career opportunities.They are currently looking for a Service Desk Coordinator role, this will report into the Service Desk Manager and ensure the smooth...


  • Chesterfield, Derbyshire, United Kingdom BCT Resourcing Full time

    Application Support EngineerChesterfield / HybridUp to £450 per dayOutside IR35A leading consultancy client is currently looking for a strong Application Support Engineer to support on a transformation piece for one of their end clients.Key Skills Needed: Strong experience with 3rd line SQL support Experience running queries against SQL Previous experience...


  • Chesterfield, Derbyshire, United Kingdom Chase and Holland Recruitment Ltd Full time

    First Line IT Support Technician - Chesterfield - £23,000Chase & Holland are excited to be working exclusively with a market leading business based in Chesterfield who are looking for a First Line IT Support Technician to join their team on a full-time permanent basis.As First Line IT Support Technician, you will be responsible for being the first point of...


  • Chesterfield, Derbyshire, United Kingdom Derbyshire Addictions Advice Service Full time

    ' Derbyshire Addictions Advice ServiceA charitable organisation working as part of Derbyshire Recovery Partnershipis looking to recruit Telephone and Advice Line Workers (HUB Worker) to work with our single point of contact team.The post, based at our offices in Chesterfield town centre, is initially for one year from April 2024We are looking to recruit one...


  • Chesterfield, Derbyshire, United Kingdom Greencore Full time

    Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from...

  • Service Engineer

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Inspire Resourcing Ltd Full time

    Job SpecificationFor: Service EngineerRef: VR/04794Inspire Resourcing are representing a growing business in the Chesterfield area who are looking to expand their team with an experienced Service Engineer.This role requires frequent and sometimes short notice travel to many parts of the world. It is expected that this could be up to 30-40% of your working...


  • Chesterfield, Derbyshire, United Kingdom Page Personnel Sales Full time £55,000

    About Our Client Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who are looking to a point a Customer Service Process Manager to join them at their Chesterfield Offices. The role will have responsibility for reviewing, implementing and changing process and procedures across Customer...

  • Application Support

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Oliver James Associates Full time

    Application Support Engineer - Chesterfield/Hybrid - Up to £450 Outside IR35Oliver James leading consultancy client is currently looking for a strong Application Support Engineer to support on a transformation piece for one of their end clients.Key Skills Needed: Strong experience with 3rd line SQL support Experience running queries against SQL Previous...

  • Workflow Developer

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Page Group Full time

    This position is for a SharePoint Developer. The role involves participating within a team to design and develop a new SharePoint instance for the migration of SharePoint on premises to a SharePoint Online solution. Client Details A charity organisation, serving thousands of people every year. Description Core Responsibilities * Be responsible for...

  • Service Manager

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Eames Consulting Full time

    Service Delivery Manager - ITIL, CRM, Data CentreOne of our large multi-national clients are currently embarking on a range of improvement programmes across their IT, Applications, Service Management and Core Infrastructure/systems estate.Due to the nature of the role, you will need to have the following experience Strong Service Desk and Desktop Delivery...


  • Chesterfield, Derbyshire, United Kingdom Howden, A Chart Industries Company Full time

    Exciting Opportunity for a Field Service Engineer About the Company: Join a global engineering business, Howden, that focuses on providing industrial products to improve processes across various sectors. With over a century of experience, Howden specializes in delivering quality air and gas handling solutions. Job Description: Engage in mechanical repair,...


  • Chesterfield, Derbyshire, United Kingdom Howden, A Chart Industries Company Full time

    Exciting opportunity for a Field Service EngineerAs a Field Service Engineer, you will have the distinguished responsibility for the Howden rotating equipment machinery. More particularly, you will engage in mechanical repair, service, installation and commissioning of rotating plant across the customer sites of Howden in the UK primarily and overseas...


  • Chesterfield, Derbyshire, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment are working exclusively with a Special Purpose Machinery manufacturer to help them recruit a Senior Mechanical Design Engineer.This is an exciting opportunity opportunity to work in an innovative and industry leading company with specialist expertise and experience in the design, manufacture and installation of environmental solutions...


  • Chesterfield, Derbyshire, United Kingdom Compressor Products International Full time

    Exciting opportunity for a Field Service EngineerAre you ready for an exciting new role as a Field Service Engineer in the dynamic world of Howden and its rotating equipment machinery? Join us in the UK and overseas to engage in mechanical repair, service, installation, and commissioning at various customer sites. Travel around the UK with a focus on the...


  • Chesterfield, Derbyshire, United Kingdom Howden, A Chart Industries Company Full time

    Exciting opportunity for a Field Service EngineerAs a Field Service Engineer, you will have the distinguished responsibility for the Howden rotating equipment machinery. More particularly, you will engage in mechanical repair, service, installation and commissioning of rotating plant across the customer sites of Howden in the UK primarily and overseas...


  • Chesterfield, Derbyshire, United Kingdom Derbyshire Support Facilities Services Full time

    Patient CatererAn exciting opportunity has arisen in the Patient Services Department which is within the facilities division.Catering duties will be to provide a high standard of food and drink service to ward areas within Chesterfield Royal Hospital. Other duties include ensuring all kitchen areas are cleaned efficiently and in a timely manner to the...


  • Chesterfield, Derbyshire, United Kingdom Derbyshire Support Facilities Services Full time

    An exciting opportunity has arisen in the Patient Services Department which is within the facilities division, this is a Zero Hour contract.Catering duties will be to provide a high standard of food and drink service to ward areas within Chesterfield Royal Hospital. Other duties include ensuring all kitchen areas are cleaned efficiently and in a timely...