Patient Safety Manager

7 days ago

Bicester, Oxfordshire, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

Job summary

We are looking for talented and highly motivated individuals who want to make a real difference to our patients, to join our team as Patient Safety Managers.

We are seeking inspirational, influential leaders who are confident, dynamic, and have experience working at a senior level in healthcare, particularly in managing investigations of serious incidents, complex complaints and identifying learning.

This role presents the opportunity to join a team, who are committed to continuously improving and implementing innovative ways of working to deliver a positive environment in which our staff can flourish and fundamentally, to ensure delivery of high-quality care. You must have extensive experience in risk, incidents, governance, and complaints management, with a focus on quality improvement and promoting a learning culture.

As part of this role, you will lead Serious Incident investigations and the preparation of reports on behalf of the Trust for external Stakeholders in relation to the investigation of incidents. This will include initiating investigations, recording evidence, and making recommendations.

Along with formal reporting to stakeholders you will be required to identify learning to be shared across the local health system and across other ambulance Trusts. With the implementation of the NHS patient safety framework, you will be required to work with other providers, following patient journeys through the system to identify regional themes and make recommendations.

Main duties of the job

The Patient Safety Investigator is responsible for working with the Corporate Patient Safety Team and Service Line Teams to lead a high-quality process for investigating. and identifying learning from patient safety incidents across the organisation.

The post holder will work with Service Line Representatives to identify learning andchanges in practice that need to occur to prevent or reduce the likelihood of reoccurrence of similar incidents or improve the overall safety and quality of care. provided.

The post holder will work autonomously as an investigator and in conjunction withsubject matter experts and clinical colleagues, escalating any identified risks to the Safety Team.

The post holder will be responsible for the day-to-day management of investigations,ensuring that investigation guidance is followed consistently and that investigations. are completed and published in a timely manner.

To promote within SCAS the NHS's Patient Safety Strategy vision and to help build on the Patient Safety's two key foundations - a patient safety culture and a patient safety system, across all settings of SCAS patient care. Working collaboratively with other SCAS Directorates to see greater understanding, implementation, and continued improvements within these areas of the Patient Safety Strategy

About us

Benefits we offer:

Full training and support when you join and ongoing throughout your employment with us.

Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).

Enrolment into the NHS Pension Scheme.

Access to continual professional development and opportunities within SCAS and the NHS.

Occupational Health support along with an Employee Assistance Programme.

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Job description

Job responsibilities

The Patient Safety Manager is responsible for working with the Corporate Patient Safety Team and Service Line Teams to lead a high-quality process for identifying learning from patient safety incidents across the organisation.

The post holder will investigate patient safety incidents, ensuring that excellent. Systems based investigation takes place to fulfil the Trusts statutory Duty of Candour and external reporting requirements.

The post holder will work with Service Line Representatives to identify learning and changes in practice that need to occur to prevent or reduce the likelihood of reoccurrence of similar incidents or improve the overall safety and quality of care. provided

The post holder will produce excellent reports that identify, learning. from incidents and changes in practice required.

The post holder will feedback the learning identified through their investigation to the relevant governance groups and Service Line teams to progress changes in training, development, and policy to improve the quality of care provided by the Trust.

The post holder will establish links to all specialties, within the Trust, working withclinical and operational directors to ensure that each specialty co-operates and engages with investigations.

Person Specification

Qualifications and training

Essential

oEducated to degree level or able to demonstrate equivalent experience of working at this level oProven experience in undertaking systems based patient safety investigations

Desirable

oPatient Safety Qualification oAppropriate Professional Registration NMC, HPC oMaster's Degree OR ability to demonstrate expert knowledge of legislation, complaints procedures and external stakeholder engagement processes acquired through significant relevant experience oProject management qualification , Prince 2

Knowledge and Experience

Essential

oSignificant experience of working in similar environment oDemonstrable working knowledge of NHS complaints management and best practice, including relevant legislation, ethics etc. oDetailed knowledge of relevant legislation, , Data Protection Act, Freedom of Information Act, Caldicott Regulations, NHSE Patient Safety Strategy, Duty of Candour and Health and Safety Acts, and appropriate Risk Management guidelines and protocols etc., oDemonstrable experience of developing, supporting and motivating individuals and a team in a similar working environment oEvidence of applications of systems based investigations oExperience of working with information/data, analysing, evaluating and presenting evidence following sound research methods and procedures oDemonstrates a knowledge and application of relevant audit and evaluation methodologies and statistical procedures, both qualitative and quantitative

Desirable

oKnowledge of leadership and management development programmes oKnowledge of the legislation in relation to patient safety

Skills and Aptitudes

Essential

oAble to stimulate and support an open and inclusive working environment where integrity and respect are evident and highly valued oExcellent written and verbal communication skills, demonstrating skills in meaningful engagement with patients and families, negotiation, empathy and persuasion oAble to articulate confidently in a public forum oDemonstrates excellent networking skills oAble to identify and engage with key service stakeholders oDemonstrates a good understanding of the mechanisms used to identify training needs in the individual and organisation and to initiate programmes of learning when necessary oDemonstrates clear project management skills, managing outcomes and delivering to deadlines without compromising performance across a multidisciplinary team oAble to multi-task whilst maintaining high levels of attention to detail and project progression management

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