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Nursing Liaison Officer
3 months ago
Data quality and validation
Procedural compliance
Process efficiency
Stakeholder liaison
Assisting Virtual Ward & OPAT Services
Reporting
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible and customer focused.
They will provide a consistent approach across the department, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Providing support to the Community Nursing teams including the Virtual Ward & Outpatient Prescribing Antibiotic Tool (OPAT)
Ensure that administrative processes are in place and followed ensuring good practice and accuracy of recording patient information on relevant systems.
Lead on the daily management of patient tracking (eg PTL's or CHIS system) - ensuring that appointments are made in accordance with national/local targets.
Arrange and support admin team meetings including the taking of minutes, formulation of agenda's and supporting papers and distribution of correspondence.
Receive and assist patients and other visitors face to face and by telephone as required in a friendly manner, addressing and directing their enquiries appropriately within the departmental policies and guidelines.
Undertake general admin duties as necessary including general typing, sorting and distributing mail, room bookings, scanning, photocopying etc.
Operational use of information systems (e.g. CAMIS, SystmOne,WEBV, CHIS and all other relevant Systems) to register patients attending the services for treatment, ensuring the data entered is accurate and correct, setting up of rota templates and ensuring validation reports and tasks are complete.
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.
As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff.
This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
