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Technical Operations Shift Lead
4 months ago
About the Company:
The DCC, based in Manchester, is actively looking for skilled and motivated individuals to join their critical Operations team as Shift Lead Technical Operations Analysts. The role involves continuous monitoring of the DCC's systems to ensure optimal performance.
- Manage, lead, and develop a team of TOC Analysts
- Collaborate with internal and external stakeholders for system optimization
- Utilize problem-solving skills for continuous improvement
- Demonstrate proficiency in IT, Network, and Application support
- Act as the main point of contact for Customers and Senior Management
- Ensure departmental coverage 24/7 and may require occasional travel
Requirements:
- Hold Security Clearance or be willing to obtain one
- Experience in team management and mentoring
- Strong communication skills with both technical and non-technical audiences
- Knowledge of ITIL frameworks and smart metering
- Proficiency in scripting and data analytics
- Ability to escalate and communicate effectively on incidents
- First point of contact for wider business incidents
About the DCC:
The DCC aims to connect Britain for a smarter, greener future. They value their team's contributions and provide support for personal and professional growth.
Company Benefits:
The DCC offers a range of benefits to support a healthy and rewarding work environment tailored to individual preferences.
Capita Opportunity Statement:
Capita Plc*, the parent company, is dedicated to improving lives through technology-enabled services. They foster a diverse and inclusive environment focused on growth and development.
If you are interested in applying for this role, please visit the company website.
*Capita Plc is a leading UK provider of business services.
