Patient Care Advisor

1 week ago


Rochdale, Rochdale, United Kingdom InHealth Group Full time

About The Role:

Introduction:


InHealth sees more than 3 million patients each year and our Patient Referral Centre (PRC) is focused on providing direct access and support to all our patients.

At the Patient Referral Centre (PRC) we own each step of the patient journey.

From the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.


As a Patient Care Advisor you will ensure all patients receive the highest level of care and support at all times by processing accurate referrals and booking appointments with ease.

As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.


What you will do:


Support the patient's journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.


What you are responsible for:

  • Answering inbound calls and making outbound calls within agreed SLA's
  • Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution
  • Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey
  • Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality
  • Entering referral information on the inhouse patient administration system
  • Locating information from various relevant sources to be able to progress patient data
  • Maintaining appropriate records and keeping information up to date and relevant
  • Adhering to data protection act guidelines and IGSOC standards

You will:

  • Be able to demonstrate an appreciation of patient care and confidentiality
Job description

  • Show a willingness and ability to give priority to patients and customers, delivering high quality services that meet their needs
  • Demonstrate an ability to explain, advocate and express ideas in a convincing manner
  • Respond to and react positively to customer requests, internal and external
  • Maintain and demonstrate appropriate technical knowledge relating to specific modalities, in order to investigate problems
  • Understand the implications of the Data Protection Act, Caldicott Principles and GDPR
  • Have a demonstrable aptitude towards improving quality

What people see in you:

  • An empathetic and patient individual that is able to understand our customers' needs and requirements in order to deliver an excellent service at all times
  • A great communicator at all levels, written and verbal
  • Someone who is approachable, dedicated and hardworking
  • Someone who thrives on and is calm in challenging situations, working well under pressure
  • A team player who is supportive, reliable and trustworthy
  • A positive attitude with a helpful and proactive approach to customer service
  • Someone who gets stuck in and creates a positive atmosphere
  • A person who naturally instils confidence in other colleagues
  • Someone who makes good decisions

You have experience of:

  • Working in a customer or patient focused role
  • Prioritising tasks in a professional environment
  • Working as part of a team but also independently
  • Taking incoming and making outgoing calls (desirable but not essential we can help train you)
Other key parts of the Patient Care Advisor's role:

  • You need to be willing to be flexible when working shifts required
  • There may be instances where our Patient Care Advisors need to work additional hours or away from their usual working location to support the operational requirements of the business
  • On occasions, national travel may be required to attend training courses

What's in it for you:

  • What can InHealth offer you?
  • We offer a fantastic benefits package, which is available through a mobileenabled rewards platform, called InJoy.
  • This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more
  • In addition to this, we also offer: 27 days annual leave (plus bank holidays)
  • Generous company contribution pension scheme
  • Private medical insurance options
  • Life assurance
  • Hybrid and flexible working opportunities
  • Fantastic learning and development opportunities 24/7 access to a dedicated wellbeing hub and an Employee Assistance Programme
  • Enhanced parental leave
  • Monthly award programme and online peertopeer recognition
  • Long service recognition, with vouchers and additional annual leave
  • Refer a friend bonus
  • Discounts on InHealth's healthcare services Smart tech,
  • Cycle to Work and thousands of discounts and cashback options
  • Paidfor professional memberships and more
  • Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approac


  • Rochdale, Rochdale, United Kingdom S4 Personnel Ltd Full time

    Ref: 1350Job: Patient Care Advisor (Temporary to Permanent)Location: RochdaleHourly Pay: £11.17Main Responsibilities:If you go permanent, the client offers exceptional benefits.Working Hours:Shift Work: (7.5 hours on Monday - Friday)You will work between the hours of shifts will be allocated a week in advanceYou will be required to work 1 in 6 weekendsKey...


  • Rochdale, Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Urgent Treatment Centre team to prevent unnecessary delays and improve the patient journey.A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient journey in real time to...

  • Personal Advisor

    1 week ago


    Rochdale, Rochdale, United Kingdom Service Care Solutions Full time

    Job DescriptionService Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor for Rochdale Council.This company is seeking a Personal Advisor to join their Cared For Children - Step Ahead Service in Rochdale. The successful candidate will be responsible for providing advice, support and...


  • Rochdale, Rochdale, United Kingdom Layola care Full time

    Layola care is a new thriving community healthcare company. we provide personal care and support to clients in the comfort of their own home.Responsibilities: Attend to and monitor the activities of service users within their own home amd out in the community. Respond to requests and needs of patients or relatives. Keep accurate records of patient care and...


  • Rochdale, Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

    Job overviewIf you are looking for a position within acute medicine and have previous experience, then this post is for youWe are seeking a highly motivated Health Care Assistants with enthusiasm to develop knowledge and experience of patients within our team.On our unit we offer support, both physically and mentally to all our patients throughout their...

  • Nurse Advisor

    1 week ago


    Rochdale, Rochdale, United Kingdom Chase Recruitment Limited Full time

    Our client is a global leader in the provision of Nutritional products. They have an exciting new opportunity to join a highly experienced and established team of Nurse Advisors across the UK. This role would involve: Working closely with patients who require enteral feeding and ensuring their carers are supported. Covering a specified geographical...


  • Rochdale, Rochdale, United Kingdom Circle Health Group Full time

    Patient AdministratorThe Highfield HospitalBank Shifts£10.42 per hourThe Highfield Hospital has recently been awarded OUTSTANDING by the CQC.The Highfield Hospital in Rochdale** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other...


  • Rochdale, Rochdale, United Kingdom Practice Plus Group Full time

    About The Role:Are you an experienced administrator with excellent customer service skills looking for a rewarding role?If you are looking to join an energetic and vibrant organisation that truly makes a difference to people's lives on a daily basis we would like to hear from you. We are looking for a Patient Services Coordinator to join our administration...


  • Rochdale, Rochdale, United Kingdom Circle Health Group Full time

    Salary: up to £22,036.32 plus benefits (depending on level of experience, training and qualification)Patient Administrator - ReservationsFull Time - PermanentThe Highfield Hospital has recently been awarded OUTSTANDING by the CQC.The Highfield Hospital in Rochdale** is part of Circle Health Group, Britain's leading provider of independent healthcare with a...


  • Rochdale, Rochdale, United Kingdom Circle Health Group Full time

    Closing date26/05/202- HoursFull time Role TypePermanent Location(s) Highfield Hospital RochdaleOverview:Patient Administrator - ReservationsThe Highfield HospitalFull Time & PermanentSalary: Up to £23,166.00 plus BenefitsThe Highfield Hospital in Rochdale** is part of Circle Health Group, Britain's leading provider of independent healthcare with a...


  • Rochdale, Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    We are passionate about improving our patient care and are excited for an AP who is also keen to develop professionally, and help lead & progress the service, to join our friendly and diverse team.The post holder will be an integrated member of the multi professional clinical team, with an aim to partake in the senior clinical rota alongside the team of APs...


  • Rochdale, Rochdale, United Kingdom Inhealth Group Full time

    Job DescriptionPlease Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.Salary - £22,500 plus commission InHealth sees more than 4 million patients each year and we couldn't do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in...


  • Rochdale, Rochdale, United Kingdom S4 Personnel Limited Full time

    Ref: 1200Job: Customer Care Advisor (Temporary to Permanent)Location: RochdaleHourly Pay: £9.50Dates: To start on February 2023Main Responsibilities:Working Hours:Shift Work: (7.5 hours on Monday - Friday)You will work between the hours of shifts will be allocated a week in advanceKey Skills: Excellent telephone manner Good customer service skills...


  • Rochdale, Rochdale, United Kingdom Pennine Care NHS Foundation Trust Full time

    The Home Treatment Team in HMR is expanding to work towards achieving Core Fidelity Standards. This will involve expanding the current team of experienced practitioners to provide an enhanced community crisis offer. The service will deliver on a number of key requirements including but not limited to Providing an enhanced gatekeeping process including face...


  • Rochdale, Rochdale, United Kingdom S4 Personnel Limited Full time

    Ref: 1593Job: Customer Care Advisor (Temporary to Permanent)Location: RochdaleHourly Pay: £ £10.42Start Date: Monday 20th November 2023A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment.If you are a successful and reliable member of the temporary customer service...

  • Personal Advisor

    1 week ago


    Rochdale, Rochdale, United Kingdom We Do Social Work Full time

    Personal Advisor - Cared for Children£ £19.26 per hourly rate Rochdale Council are looking for a Personal Advisor to join their Cared for Children – Step Ahead Service. This is an exciting opportunity to work within the Step Ahead Service to provide advice, support and guidance to young people preparing to leave care. You will meet the responsibilities...

  • Service Advisor

    1 week ago


    Rochdale, Rochdale, United Kingdom The Recruitment Solution (London) Ltd Full time

    Service Advisors,Don't you think you deserve to earn a Market leading OTE working as a Service Advisor? Working with a fabulous brand and a progressive, supportive dealer groupIf so, The Recruitment Solution have the perfect role for you The opportunity is based within their successful dealership in the Rochdale area. You get to be a part of a great brand,...


  • Rochdale, Rochdale, United Kingdom BARDOC Full time

    TITLE:HCA LOCATIONS:Whitworth Medical CentreSTAFF CATEGORY:ClinicalHOURS:Full Time/Part Time Monday to Friday [Between 08:00-18:30]RESPONSIBLE TO:Practice Manager SALARY &BENEFITS:£22,893 [pro rata] + NHS Pension + Attendance Bonus Days + Blue Light Discount Card About Whitworth Medical Centre Whitworth Medical Centre is a long established, forward thinking...

  • Clinic Secretary

    1 week ago


    Rochdale, Rochdale, United Kingdom Fresenius Medical Care Full time

    Clinic Secretary - Part TimeDo you have the passion to provide quality administrative support in a medical environment? Can you ensure that all visitors and patients receive a courteous and caring reception? Could you use your expertise to effectively maintain patient's records?We need a confident and efficient Part Time Clinic Secretary to deal with...


  • Rochdale, Rochdale, United Kingdom BARDOC Full time

    BARDOC are recruiting a Care Co-ordinator to work at our Medical Practices based at Middleton, and Rochdale.As a PCN Care Coordinator, you will be involved in proactively coordinating activities and providing administrative support to members.The aim of the role is to support the delivery of service improvements and enhanced services within GP practices...