Income Collection

Income Collection & Recovery Court Officer

Social Housing

Kent

Here at Howells we are working with a leading Housing Association to recruit an Income Collection & Recovery Court Officer to join their national income team, covering predominantly Kent, based out of their office in Bexley.

Working within the wider income team, you will prepare for and represent the Housing Association a legal capacity during necessary legal proceedings.

From preparing detailed court documentation to dealing with queries from legal representatives on the day,this is a fast paced, varied role.

We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communicationskills and be able to articulate a clear message in challenging circumstances.

You will be flexible in your approach to work and be able to travel to meet the requirements of the role.

• Experience of providing advice to the public
• Ability to represent the association to external agencies
• Good IT skills including Microsoft Word and Excel
• Excellent numeracy, literacy and communication skills.
• Experience of dealing with high risk arrears case management and performance case reviews
• A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
• Understanding of housing law, legislation, CPR for both mandatory and discretionary possession grounds.
• Experience in dealing with and / or understanding, court etiquette, case law, court directions & Equality Act particularly in relation to debt recovery including the county court process.
• An understanding of best practice in arrears collection and of related legal issues
• Experience in income collection and recovery at all levels
• Experience in court representation
• Ability to prioritise workload and work unsupervised, with a proven record of accomplishment and delivering results
• Experience of paper administration including summary reports and witness statements preparation

**Applications

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