Vhc Specialist
2 weeks ago
The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales.
On offer is a competitive salary, ongoing training and development at the BMW Group UK Academy and great career progression opportunities.
WHAT WE CAN OFFER YOU
- 22 days holiday plus bank holidays AND your birthday off
- 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
YOUR RESPONSIBILITIES
To ensure the accurate and efficient processing of completed Vehicle Health Checks.
To ensure all identified Red and Amber work is priced accurately and in a timely manner.
To ensure all customers are contacted to gain authority where work has been reported in a timely manner.
To explain to the customer all identified work, load red work authorised into the workshop on the day, all declined amber work should be pre-booked back into the workshop around the predicted.
To obtain accurate recording of reasons for declined work.
WHAT WE'RE LOOKING FOR
Proven ability to effectively sell additional products or services.
Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
Familiarity with manufacturer repair times and industry standards.
Excellent verbal and written communication skills.
Strong customer service orientation.
Confidence in promoting safety items and convincing customers of their benefits.
Efficiently manage time to handle multiple VHCs and customer interactions.
Ability to address customer concerns and find effective solutions.
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