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Service & After-Sales Coordinator
7 days ago
Service & After-Sales Coordinator at Sheffield
Days | £24,000 Basic
We are seeking a dedicated service & after-sales coordinator to join a top-tier manufacturing company. This role is perfect for someone eager to take on a new challenge in a secure and thriving company environment.
Role Description
- Responsible for managing the end-to-end service process for our UK customer base.
- Efficiently handling inbound calls and emails to meet and surpass customer expectations.
- Acting as the main point of contact for a specific portfolio of customers.
- Identifying new business opportunities with existing customers for the business development team.
- Providing quotes to customers to secure profitable business.
- Engaging with current customers to retain their business and prevent them from switching to competitors.
Skills and Qualifications
- Minimum of three years' experience in customer service and after-sales in the UK manufacturing sector.
- Demonstrated dedication and reliability in following company processes and strategies.
- Ability to work independently and as part of a team.
- Proficient in utilizing ERP systems.
- Strong communication and presentation skills, both verbal and written.
- Proven track record in providing solutions in the manufacturing industry.
- Exceptional relationship building skills with a focus on integrity and responsiveness.
- Driven to advance their own career.
If you are excited about this opportunity, please send your CV directly to Jordan for a confidential discussion.
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