Ocean Import Agent

2 weeks ago


Feltham, Greater London, United Kingdom Expeditors Full time

Company Description
- "We're not in the shipping business; we're in the information business"
  • Peter Rose, Expeditors Founder


Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.


  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems


Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.


KEY RESPONSIBILITIES:

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Ocean Import Files
  • Use Global Ocean Import Workflow Monitor on a daily basis
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in customer SOP.
  • Meet KPI standards in accordance with the Company's procedures
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

  • Understanding of ocean documentation process a plus
  • Hazardous Materials certification (preferred)
  • Understanding of Expeditors systems and procedures

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
  • Proactive and strong organizational skills
  • Good computer skills (Microsoft Office)
  • Fluent in English

Behaviours:

  • Positive and willing to help attitude

Qualifications Training Requirements**:

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Additional Information
Expeditors offers excellent benefits

  • Private Medical Insurance
  • Pension Scheme
  • Life Assurance
  • Bike to work scheme
  • Employee Stock Purchase Plan
  • Training and Personnel Development Programme

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