Hotel Receptionist

2 weeks ago

Sittingbourne, Kent, United Kingdom Hempstead House Hotel Full time
We are looking for an experienced Receptionist to join our busy hotel front desk.

We require a great first impression with a skilled approach to the requirements our high level of customer service and administrative responsibilities with a smile.

The key to this role is being confident and organised with the ability to accept changes and a flexible attitude.

Our small team is the key to success for our guests and the cohesion to work as part of a team with exemplary communication is paramount.

Successful applicants will be invited to attend an interview.

Responsibilities:

  • Registration of guests
  • Checking availability for bedroom reservations and informing customer of rates and packages.
  • Enter booking details onto computer system and send confirmations to customer
  • Ensuring that, in addition to the room booking all package items have been booked (i.e. Spa treatments, table in restaurant etc.)
  • Produce registration forms for checking in guests and use the information provided by the guest at checkin to update their details on the system Issue keycards for guests arriving.
  • On a daily basis cross check all bookings with confirmations received
  • Filing all necessary forms for reference.
  • Checking out guests and taking payments.
  • Handling cash in/cash out and all credit card payments and recording on system.
  • Addressing customer's requests according to hotel procedures.
  • Informing all departments of last minute changes made to any of above reservations.
  • Restaurant reservations
  • Taking Lakes Restaurant table reservations for lunches, dinners and afternoon teas.
  • Taking enquiries for private and corporate reservations for private function rooms.
  • Informing all departments of last minute changes made to any of above reservations.
  • General correspondence
  • Processing all necessary correspondence.
  • Delegating correspondence to relevant departments and team members.
  • Daily routines
  • Ensuring communications for all daily information required
  • Running End of Shift report and checking it against all recorded payments taken during the shift.
  • Updating room status
  • Reconciling cash and float at the end of the day.
  • Informing management of any discrepancies.
Any other duties commensurate with the post

The shift pattern is based on 2 week set rota and may include:

  • Morning shifts: 7am
  • 3pm or 8am
  • 4pm
  • Middle shifts: 10am 6pm
  • Late shifts: 3pm 11pm or 2pm 10pm
  • Weekdays and Weekends
Work remotely

  • No

Job Types:
Part-time, Permanent

Part-time hours: 24 per week

Salary:
£10.42-£10.82 per hour

Benefits:

  • Discounted or free food
  • Gym membership
  • Onsite parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Tips

COVID-19 considerations:
Hempstead House hotel is following current government advice on COVID-19 precautions.

Work Location:
In person

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