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Claims Handler \Dispute Resolution Consultant\

3 months ago

Brighton, Brighton and Hove, United Kingdom Legal & General Full time £25,000

Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them.

To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella.

Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.

We're recruiting for a Claims Consultant to join us.

We're offering acompetitive base salary of up to £25,000 depending on experience The role is Hybrid where you'll work 1-2 days in our Hove office and the rest from home.

Validating and determining eligibility of Group Protection claims against policy terms and conditions

  • Request medical evidence on new and existing Group Protection claims, to judgewhat medical evidence to obtain in line with Legal & General's philosophies or in line with specified instructions
  • Calculating benefits to be paid in the event of an eligible claim
  • Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
  • Developing and building strong relationships with IFA's and Policyholders (employers) to deliver positive customer outcomes
  • Supporting our programme of continuous improvements by contributing ideas and engaging with projects
  • Ensuring we meet customers' expectations, in line with Legal & General's Customer Experience and Treating Customers Fairly policies
  • Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act and Legal & General's Confidentiality policy
IT skills Word, Excel and other Microsoft products

  • GSCE English and Maths minimum
  • Customer service and/or admin experience within Insurance or Financial Services
  • Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer - both for our own products and at a range of high street stores and online
  • Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.


We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.