Heating and Service Engineer

1 week ago

London, Greater London, United Kingdom Vaillant Group Full time
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Enabling a future based on connected heating technologies. And create a digital customer experience every single time.
Both count. Both are us.

WHAT YOU WILL DO
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
This role will include fault finding on breakdown call outs and system work repairs.
Deliver Customer Service Excellence at every opportunity.
Work towards KPI's and support our Sales Department.
Follow procedures and processes set by Field Service and support Field Sales Initiatives.
All activities above will be supported by a well-established team of Operational Support Technicians and training department.

WHAT YOU BRING ALONG

The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.

Must have experience in the service & repair of Ground Source & Air Source Heat Pumps.
Ideally hold their F-Gas qualification.

A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.

An extremely flexible and adaptable approach is required to ensure our customer's expectations are exceeded.

This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.

The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.


WHAT WE OFFER

We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.

We want to help all our employees reach their career potential to support this we provide extensive training for all employees.

We care about the health and wellbeing of our employees and have an occupational health programme in place to support them.

Amanda Smith

amanda.- Company: Vaillant Group U.K. Ltd

City:
Scotland, GB

Country:
United Kingdom

The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology.

Join our team of 17,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment.

We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team.

We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China.

Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions.
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Since we work climate-neutrally, we can only process online applications. Let's save the climate together and avoid paper applications.
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