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Customer Service Representative

3 months ago

London, Greater London, United Kingdom Switch Advisor Consultancy Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.


Duties:

  • Engage with customers in various face to face channels
  • Analyze customer inquiries and provide appropriate solutions or responses
  • Assist customers with product information, order status, and general inquiries
  • Handle customer complaints or concerns with empathy and professionalism
  • Utilize phone etiquette to ensure positive customer interactions

Skills:

  • Strong communication skills with the ability to listen actively and respond effectively
  • Excellent problemsolving skills to address customer needs and find appropriate solutions
  • Ability to work well under pressure in a fastpaced environment


If you are passionate about providing exceptional customer service and thrive in a team-oriented environment, we would love to hear from you.


Salary:
From £23,920.00 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 16/04/2024