Exam Access Arrangements Administrator

2 weeks ago


London, Greater London, United Kingdom Bournemouth & Poole College Full time

Position Overview

As the Exam Access Arrangements Administrator, your main responsibilities will involve:

  • Reviewing school information and files, saving evidence to student records, and referring cases to colleagues.
  • Coordinating with Assessors and Curriculum teams to facilitate group assessments and prepare necessary resources.
  • Tracking students efficiently throughout the assessment process, updating College systems accordingly.
  • Acting as a primary point of contact for initial assessment inquiries, guiding staff and students with responsiveness and support.
  • Assisting staff in completing statutory paperwork such as JCQ Form 8 and Form 9.
  • Ensuring all evidence is complete in case files, following up with colleagues and students as required.
  • Handling referrals and student communications through various channels like Teams, text messages, phone calls, and emails.
  • Collaborating with Personal Development Tutors to prioritize EAA inquiries and direct students and staff to appropriate support services.
  • Assisting in generating reports and organizing data, managing student records, and providing general administrative support to the team.

Qualifications for this Role:

  • Attainment of Level 2 (or equivalent) qualifications in English and Maths.
  • Previous experience in a customer service or support role with direct customer interaction.
  • Demonstrated understanding, patience, and empathy towards students, especially during challenging circumstances.
  • Comfort and proficiency in communicating with diverse groups of young individuals and adults with varying additional support requirements.
  • Familiarity with the post 16 education landscape.

Compensation and Benefits Package:

You can expect a competitive salary and outstanding benefits package including:

  • 27.5 days of annual leave plus bank holidays, extending to 30.5 days after 5 years of service.
  • Additional leave of up to 4 days during the Christmas break.
  • Complimentary parking at all college sites (subject to availability).
  • Access to Discount Schemes with various retailers.
  • Enrollment in the NEST Pension Scheme.


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