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Administrator

3 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Central London Community Health Trust Full time

Job summary

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting

A fantastic opportunity has arisen for an enthusiastic, competent, part-time administrator to provide strong administrative support to the Community Cardiology Service.

You will be working as part of an administration team in a busy, friendly Community Service to support the clinical staff in the Cardiac Rehabilitation and Heart Failure Services. You will act as a first line of contact with the patients and other Health Professionals. You will be required to have a professional manner, good communication skills and a high level of attention to detail.

Main duties of the job

You will need to manage your workload and set priorities each day. The role involves the use of specialized IT systems such as SystmOne for which training will be provided but a need for flexibility, accuracy and confidentiality is essential.

Other duties include general office administrative duties, dealing with telephone queries, covering for other admin staff when required and maintaining patient literature. The successful candidate will have proven computer skills including Word, Excel and Outlook.

Please note that this role will initially be based at Hemel One but there is a strong possibility of a base move toBricket Wood in the next 6 months

About us

Just as we care about our patients' wellbeing, we care about yours

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme *T&C's apply Flexible working options Annual travel card loan Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here:

Job description

Job responsibilities

Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures.

Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.

To collect, process, distribute incoming mail.

General photocopying, scanning and filing of confidential and non-confidential information.

Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or relevant experience

Experience

Essential

Secretarial and administrative experience in an office environment Experience of working with the general public in a customer or client-facing role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment Experience of working in a health care environment Knowledge of stock ordering procedures

Skills

Essential

oUnderstanding of the need for confidentiality oUnderstanding of Equal Opportunities oAbility to create and structure office systems filing, stationery and equipment ordering oCompetent in the use of Microsoft Office ( Word, PowerPoint, Excel, and Outlook ) oAccurate copy typing oExcellent verbal and written skills oDemonstrates excellent customer service skills oAble to prepare routine correspondence independently oAble to use own initiative to plan and prioritise own workload to meet deadlines oAbility work effectively in a team oExcellent attention to detail oAbility to work and adapt to a changing Environment oAbility to work autonomously and make decisions oEvidence of excellent organisational skills oSelf-motivated oReliable, flexible & adaptable oCreative & innovative oAbility to stay calm and focused oAble to provide evidence of where you have demonstrated the Trust's Values and Behaviours oAble to demonstrate excellence in Customer Service oAble to meet the required IT Skills for the post oExperience of working in an environment requiring an awareness of safeguarding children and vulnerable adults