Senior Content Designer
1 week ago
-
Competitive plus Bonus and Benefits
- Location
UK Remote
- This is a _permanent_, _full time_ vacancy_ that will close _in 21 days_ at 23:59 BST_. _
The Vacancy
We are looking for an experienced Senior Content Designer to join our growing team.
Our Senior Content Designers take responsibility for the quality of our content, bring customer empathy to our products, and contribute to the IRIS content vision and strategy.
We understand how important it is to make sure our users are successful. It's a responsibility we take seriously, and we thrive on making our audiences happy.
You will lead content initiatives, working with our amazing designers, engineering teams, and support colleagues to understand what users want and how we can improve their experience with great content.
You will be:
- Potentially managing teams or leading content strategy across a specific product area
- Helping teams across IRIS solve their content problems
- Leading on our evolving content strategy, operations, tools, and processes
- Researching the product requirements, customer journeys, and customer language
- Writing impactful and accessible UI copy with other designers and product managers
- Writing procedures, concepts, and reference topics for the IRIS Help Hub
- Writing conversational content for inapp onboarding and adoption flows
- Ensuring all content is delivered to the right user in the right channel at the right time
- Defining tone of voice frameworks
- Leading regular reviews to get feedback on content design
Knowledge and Experience
- Experience defining content strategy and managing the timely delivery of content projects
- Experience of managing people and projects
- Experience of design thinking and usercentred design
- Demonstrated experience documenting SaaS solutions
- Demonstrated experience creating contextual flows and engagements in digital adoption tools as well as managing analytical data to assess user needs
- Demonstrated experience leading content initiatives for different products and audiences
- Evangelist of content strategy as an integral part of iterative product development
Please note:
About IRIS
As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Generous holiday allowance
Charity / volunteering days
Income protection insurance
Life assurance
Employee Assistance Program
Private healthcare
Additional discount
schemes
Cycle to work
**scheme
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