Iws Consultant

Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams.

Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on.

As an In-Work Support Adviser you will be providing appropriate support and guidance to a caseload of participants resulting in as many as possible achieving appropriate, long term, sustainable employment.

• Managing a caseload of participants in employment to ensure appropriate and effective contractual activity is undertaken by all participants, according to their needs to maximise their longterm sustainability
• If you establish the participant has fallen out of work, you need to contact their employment adviser to schedule and appointment
• Addressing participants personal constraints during employment, providing challenge, advice, and guidance where appropriate to ensure they have the necessary support, skills, and confidence to continue in employment
• Understanding the benefits culture and know how you can best provide advice, guidance, and signposting to effectively support
• Liaising effectively with local operational teams in relevant locations regarding participants who cease employment
• Developing relationships and networks with key stakeholders, both internal, external, and funding providers to ensure smooth operation of all processes
• Observing and adhering to our customer service standards so that all participants are provided with the same high standard of service, that maximises their chances of achieving sustainable employment
• Maintaining participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements
• Carrying out any other duties in line with delivery programme requirements

• The ability to develop and maintain key stakeholder relationships
• Excellent telephone manner and experience in providing telephone customer service
• Excellent customer service skills, driven by supporting and progressing participants into employment
• Experience of working in a customer focused, high paced results driven environment
• The ability to build rapport and work effectively with challenging individuals remotely
• Experience of appropriate IT systems
• An understanding of inwork benefits and where advice and support can be found
• Knowledge and experience of the employability sector and local labour market is desirable but not essential

• Adaptability
• Results focused
• Customer centric
• Rapport building
• Resilience
• Quality & compliance.

• You won't work on weekends or bank holidays
• A monthly benefits scheme worth £500 with access to over 900 retailers
• A cycle to work scheme that is open all year long
• Laptop and mobile phone for every employee
• Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
• The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
• A twoweek Induction and training programme
• Company annual leave, including a buy/sell scheme
• Free life cover
• Pension with a 4% match from Fedcap

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.