Quality Assurance Surveyor

1 week ago

Glasgow, Glasgow City, United Kingdom TrustMark Full time

We are TrustMark - the only UK Government-Endorsed Quality Scheme for home improvements carried out in and around the home.

We are passionate about quality and assurance and what that means for homeowners and our Registered Businesses.


TrustMark operates in the Retro-fit, Repair, Maintenance and Improvement, and Energy Efficiency sectors; covering any work a consumer chooses to have carried out in their home.

When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that is required to meet high standards and has made a considerable commitment to good customer service, technical competence and trading practices.


TrustMark is a not-for-profit business based in Basingstoke, with a mandate to deliver consumer protection through effective delivery of its Framework Operating requirement.

We operate across many areas of the home improvement sector with some regulatory requirements within the energy sector and drive towards Net Zero.


About the role

  • If you feel you can play a key part in helping consumers receive the high standard of work they should expect, then we want to hear from you_


We are now looking to recruit a
driven individual from a Building trade/ Construction related background, to undertake
assurance and compliance visits to properties post the completion of works being undertaken.

The surveys will be based on the Whole House Approach to energy efficiency within the domestic property environment. Therefore, a
good domestic building knowledge preferably through a related trade qualification would be preferable.


This role will report into a Lead Surveyor, within the Quality Assurance Team and will be home-based with an expectation to visit the TrustMark offices, based in Basingstoke, regularly.


About you

  • Here's what you will need to be successful in the role:
  • Significant Building trade/construction based knowledge and experience and or experience within domestic energy retrofit.
  • Ideally hold qualifications or similar qualifications relevant to the Building trade/Construction relation to domestic energy retrofit.
  • Experience and awareness of building construction, standards, and legislation.
  • Ability to work remotely and on own initiative managing your portfolio of work efficiently to deadlines.
  • Demonstrate a commitment to quality in all areas of your work.
  • Provide excellent customer service being the external representative of TrustMark to home owners.
  • Possess strong communication, interpersonal and written skills.
  • Be empathetic and understanding of situations but with the ability to remain independent focusing on the matter in hand.
  • A successful track record of delivering building/trades services, or management of substantial work programmes in a similar environment, would be advantageous, but not essential.
  • Travelling will be required and may include some overnight accommodation away from home.
  • A current and valid driving license will be required as will a DBS clearance.
  • Eligibility to work in the UK

What we offer:

  • Competitive salary and bonus scheme
  • 9day fortnight
  • Noncontributory company pension
  • Life assurance
  • Company sick pay
  • Employee Assistance Programme (EAP)
  • Free parking
  • Cycle to work
  • Eye test / glasses vouchers
  • Training and development
We are also introducing a Health & Dental Cash Plan and a Rewards Hub during 2024.

Company Description
TrustMark was established in 2005 in conjunction with Government, industry bodies and consumer protection groups.

Since this time, in response to the industry-led, Government-commissioned Each Home Counts (EHC) review, the TrustMark remit has expanded to include all Repair, Maintenance and Improvement (RMI), Energy Efficiency and Retrofit measures, providing a level playing field of quality for consumers having work carried out in or around their home.

TrustMark operates within a Master License Agreement issued by the UK Government.


When a consumer uses a TrustMark registered business, they are engaging an organisation that has been vetted to meet required standards, and has made a commitment to good customer service, technical competence, and trading practices.

TrustMark work with a network of scheme providers to ensure registered business adhere to and maintain these standards.

To ensure a high quality of workmanship and trading practices, TrustMark runs a programme of desktop and on-site inspections to inform our work with schemes.


Salary:
Up to £40,000.00 per year

Benefits:

  • Company pension
  • Free flu jabs
  • Free parking
  • Life insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

- construction/building trade: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
On the road

Application deadline: 10/04/2024

Reference ID:
TMQAS 03/2024

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