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Credit Controller

4 months ago

Hackney, United Kingdom chase recruitment group ltd Full time

PURPOSE OF THE JOB

  • To ensure the council's sundry debts are collected on time and to contribute to achieving maximum income collection.
  • To ensure that Hackney's sales ledgers are maintained to a high standard of accuracy

SERVICE SPECIFIC ACCOUNTABILITIES
Experience and Working Knowledge

  • Sound relevant credit control experience in a large organisation.
  • Experienceofinvestigatingandresolvingcustomerqueriesandadvising
service managers.

  • Basic knowledge of local government functions.
  • Thorough knowledge of computerised debt collection systems.
  • Experience of taking payments over the telephone.
  • Experience of using Microsoft Office software (Excel/Word/Outlook).
  • Knowledge of legal and enforcement processes in respect of debt recovery.
  • Experienceofsettingupdirectdebitsoverthetelephoneandtrainedindirect
debit rules and regulations.

  • Experienceofachievingperformancetargetsinordertocontinuously
improve services.

  • Understanding of how income collection and allocation processes work.
  • Experienceofworkinginteamsthattakesintoaccounttheneedsofdiverse
customer groups.

  • Experience of reconciling customer accounts