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Head of Department Roaming

3 months ago

City of London, United Kingdom Savills Full time

Role Overview


As a Roaming Head of Department, you will be responsible for driving forward the Lettings business and for overseeing that the Lettings staff perform to the required Savills standard.

You will cover Letting Manager's leave in the Prime Central London officescovering from Ealing to Hampstead to Westminster including Knightsbridge, Chelsea and Mayfair.


Key Responsibilities

  • To oversee the expansion of the Department and maintain the company's standing as a market leader on behalf of the office Head of Department.
  • To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand.
  • To be responsible for assisting with the developing and evolving the Business Plans for Lettings.
  • To represent PCL offices at Head of Department meetings.
  • To promote and maintain internal relations with the office's Residential Head of Department.
  • To promote and maintain internal relations with all other office departments.
  • To liaise, support and work with the Regional Head of Cluster.
  • To meet with each Lettings staff member within the office and to carry out Business Review meetings on a monthly basis in the absence of their usual Line Manager.
  • To carry out coaching as appropriate for all lettings staff within the office.
  • To keep abreast of relevant Housing legislation, National issues and to attend appropriate training.
  • To comply with the various 'Codes of Conduct' of the national bodies the Department is a member of such as ARLA.
  • To produce and regularly update, literature relevant to the Lettings Departments and to ensure that all offices follow the corporate code and ensure that Savills literature is readily available to members of the public.
  • To produce and regularly update relevant reports recording the performance of the Department.
  • To conduct Lettings Staff annual appraisals, in the absence of their usual line manager.
  • To recruit new staff if necessary.
  • To conduct individual interviews for any position.
  • To arrange and monitor all Lettings Staff training and development programmes.
  • To deal with any staff grievance issues raised within the Department.
  • To keep abreast of all relevant Savills policies that may effect the Department and the office as a whole.
  • To maintain adequately sickness records.
  • To see that all Lettings staff are aware of Health and Safety issues relevant to their offices and that they monitor the work spaces and environments of their Team Members.
  • To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations.

Skills, Knowledge and Experience

Experience

People management and leadership experience, able to evidence:

  • Responsibility for strategic growth of teams, via recruitment and organic growth
  • Proven ability to develop skills and enable personal and professional growth of individuals
  • Able to delegate effectively for maximum results
  • A motivator, able to create successful team working and individual performance and engagement
  • Experience of successful conflict management and performance management

Technical experience:

  • Strong IT working knowledge of Excel, Power Point, Word, etc
  • Ideally be ARLA licensed

Skills and Knowledge

  • Possesses vision and is able to develop complex strategies and solutions
  • Excellent relationship builder to generate business
  • Focussed: commits to challenging goals and delivers consistently against these
  • Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
  • Continuous improvement: delivers efficiency in addition to effectiveness
  • Selfstarter, who relishes challenges and strives for the best
  • Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
  • Robust and prepared to lead from the front
  • Diplomatic and challenging with the ability to influence others
  • Confident with a positive outlook
  • Strong decision maker who gives assurance
  • Ethical with strong integrity
  • Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible

Assessment applicants can expect during selection

  • Screening call
  • 3 stage interview
  • Personality Profile
  • Leadership profile
  • Business presentation
The above job description sets out the primary duties and responsibilities of the above position. The duties and responsibilities described are not intended to be exhaustive.

Find out more about Savills offer