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Gp Receptionist/patient Advisor

3 months ago

Kingswinford, Dudley, United Kingdom Kingswinford Medical Practice Full time

About us


Kingswinford Medical Practice is a 5 partner GP practice based in Kingswinford with a patient population of approximately 8200 patients.

We are a friendly team who work hard to be recognised as one of the leading practices in Dudley.

Our reception team currently consists of 6 receptionists, we are looking to add to the team.

Job Summary

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
  • Undertake signposting of patients in the role of a 'Care Navigator' to other health and social care services as appropriate.
  • Work strictly in accordance with the Practice protocols.

Operational responsibilities

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Maintaining and monitoring the practice appointment system.
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring that callers are directed to the appropriate healthcare professional.
  • Action repeat prescription requests in accordance with practice guidelines.
  • Advise patients of relevant charges for private (nonGeneral Medical Services) services, accept payment and issue receipts for same.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
  • Patient notes and correspondence; Retrieve and refile records as required, ensuring strict alphabetical order is adhered to.
  • Ensure that all new patients are registered onto the computer system promptly and accurately.
  • Process patients change of address computer data and medical records (have knowledge of Practice area).
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Processing and distributing incoming and outgoing mail.
  • Providing clerical assistance to practice staff and clinicians from time to time, including data processing, filing, photocopying, faxing and scanning.
  • Taking messages and passing on information.
  • To monitor visitors to the practice, ensuring that practice protocols are adhered to.
  • Ensure the waiting room is kept clean and tidy and notice boards and leaflet dispensers are updated under the direction of the Team Leader or Practice Manager.
  • Receiving all deliveries to the practice and ensuring that recipients are notified promptly following receipt and that where vaccines are received, action is taken to ensure maintenance of cold chain.
  • Receiving payments from patients for nonNHS work carried out by the practice in accordance with practice protocol.
  • Communicating test results to patients at the request of the clinician in accordance with practice protocol.
  • Handling patient samples and sharps boxes in accordance with the practice protocol.
  • To oversee clinical waste collections in accordance with the practice protocol.
  • Arrange transport for patients where required.
  • Organise interpretation services for patients where required.
  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
  • Assisting in the induction of new staff to the practice.
  • Provision of refreshments for staff and visitors as required and keeping kitchen areas clean and tidy in turn with other teams.
  • To provide cover within the department where directed.
  • To undertake any other duties as requested by Team Leader or Management Team.
  • Liaise with doctors, patients, secondary care and other staff and outside agencies to resolve any queries or facilitate referrals.
  • Effectively manage nominated areas of responsibility
  • Carry out required tasks utilising the EMIS Web functionality
  • Make suggestions for enhancing the quality of the services that the practice offers
  • Filing and retrieving paperwork
  • Committed to participate in all Practice training, as necessary.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the p