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Medical Secretary

3 months ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The role is in part of a team which provides an efficient and effective patient-focused secretarial service for the Consultants and multi-disciplinary teams.


The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre.

There may be occasions when you will be required to work in other departments within the Centre

Communication:

  • Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations. Returning calls promptly and keeping callers updated with information in an effective and efficient way
  • Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

Organising and Planning:

  • Ensure patient records are up to date and maintained. Receiving and scanning to Evolve / Medway investigation reports and passing information on to clinical team as required
  • Ensuring speciality specific documentation is completed and filed appropriately
  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post.
  • Attend appropriate meetings as required by the role's line manager
  • Gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager


For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.