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Temporary Medical Receptionist

3 months ago

Pulborough, West Sussex, United Kingdom Pulborough Medical Group Full time
**Pulborough Medical Group requires a medical receptionist until mid

  • September 2024 to cover periods of annual leave and sick leave. The shift times will vary from week to week, and we may be able to offer more than 15 hours per week. The working hours offered will be Monday
  • Friday between 8.00am 6.30pm.**
    You will be working as part of a busy team aiming to give great service to our 13,000 patients.

Summary of Job Purpose

  • To be first point of contact for patients phoning or arriving at the Practice
  • To ensure the smooth running of reception
  • To confidentially manage patient information
  • To adhere to all Practice processes, policies and procedures
  • To ensure that tasks assigned are kept up to date

Main Duties and Responsibilities of the Post

  • Answering the phone, professionally, efficiently and effectively
  • Booking appointments and home visits using our clinical systems
  • Greeting patients at Reception in a professional manner and dealing with any issues
  • Checking patients in when arriving for an appointment
  • Issuing repeat prescription requests from patients
  • Giving out test results to patients after review by the GP
  • Liaising between GPs and patients sensitively and efficiently
  • Managing patient data adhering to Information Governance guidelines
  • Attending staff meetings
  • Attending necessary staff training sessions

Additional Duties

  • Covering for colleagues on holiday/sick leave
  • Ensure reception printers have constant supply of paper
  • Any other duties deemed necessary by The Practice

Management Statement

  • To ensure patient confidentiality is maintained at all times in line with practice guidelines
  • To record only necessary information
  • To respect patients and colleagues at all times
  • To actively encourage training & development of all employees

Employee Information

  • 6 month probation period
  • Uniform policy

Person Specification

Aptitudes/Abilities

  • Excellent telephone manner
  • Excellent customer service skills
  • Ability to deal with fast paced workload
  • Computer literate
  • Ability to deal with difficult situations on the phone and face to face
  • To be an active and involved member of the team
  • Ability to be flexible
  • Ability to deal with stressful situations in a calm and professional manner

Health and Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Job Types:
Part-time, Temporary

Contract length: 4 months

Pay:
From £11.60 per hour

Expected hours:
No less than 15 per week

Schedule:

  • Monday to Friday

Work Location:
In person