Senior Customer Advisor

7 days ago

Salisbury, Wiltshire, United Kingdom Neal's Yard Remedies Full time
We're currently looking for a Senior Customer Advisor to join our Salisbury team 28 hours per week.


Our Senior Customer Advisors are proactive in giving our customers a friendly welcome and an exceptional customer experience, sharing a passion for the brand, our products and store.

They contribute to creating a warm and friendly atmosphere and an outstanding store environment, both for our customers and our team drives customer loyalty, high staff retention and delivers high revenue results.

They support the store management team and act as a mentor and coach to Customer Advisors.

Responsibilities:

People Management and Leadership:

  • To be a mentor for the Customer Advisor team, guiding them in their development through role modelling behaviour and approach to service.

Customer Service:

  • Give a warm welcome and engage with every customer as they come into the store.
  • Be approachable and open a conversation with the customer to check whether they need any assistance or would benefit from guidance, always putting the customer first to deliver positive and memorable customer experiences
  • Share your knowledge and experience on skincare, our products, wellness, and therapies; give expert advice to guide customers in finding the best products for them and their needs.
  • Using a caring and knowledgeable approach, build relationships with customers so they feel comfortable and inclined to come back again and again.
  • Take an active approach to developing your skincare, beauty, product, and therapies knowledge so that you are an expert in these areas.

Store processes:

  • Be active in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail and put anything right that you come across that is not quite perfect.
  • Undertake any ad hoc duties as directed by the Manager or Assistant Manager.
  • Develop strong, collaborative relationships within the store and with people you meet from across the business.
  • Ensure any reporting and administration you are tasked with is completed accurately and on time.
  • To understand keyholding processes and procedures in the event that you need to support the Cluster Manager or Assistant Manager.
  • Engage in our positive health and safety culture.
  • Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work
  • Cooperate with the company by following processes and training provided on health and safety.

Who are we looking for?

The Essence of Neal's Yard Remedies:

  • Work to and demonstrate the values outlined with the Essence of Neal's Yard Remedies in everything you do.

Knowledge, skills and experience:

  • Previous experience in a similar role.
  • Beauty experience and/or qualifications not essential but desirable.
  • Passion for and/or knowledge of natural therapies.

The Person:

  • Naturally friendly and approachable with a caring attitude towards customers.
  • Collaborative, positive and energetic.
  • A great team worker who is inspired to work with the team to deliver great results.
  • Comfortable in encouraging customers to try and buy, and in closing a sale.
  • Honest, fair and kind with customers and colleagues.
  • Confident and comfortable to demonstrate products, including minifacials and arm massages.
  • A true people person with the natural ability to build rapport with customers.
  • A passion and commitment to learning about beauty, skincare, products and wellness therapies.
  • Excellent communication and listening skills.
  • Fastidious personal hygiene and high personal presentation.
  • An eye for detail.
  • Able to work flexible hours as required.

Job Types:
Part-time, Permanent

Part-time hours: 28 per week

Salary:
£11.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Application question(s):

  • Why do you want to work for Neal's Yard Remedies?

Work Location:
In person

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