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Customer Service Apprentice
2 weeks ago
Level 3 Customer Service Specialist Apprenticeship
Salary - £18,500 per annum - Brighton Office Based
Join Camp Beaumont, part of Inspiring learning family based in the heart of Brighton's vibrant city centre. Our family of brands delivers transformative educational experiences for groups of all ages - unlocking potential, sparking joy, and creating lasting memories. We promote internal growth, enhancing our staff's skills through regular reviews.
As a Customer Service Apprentice, your role involves addressing customer inquiries, resolving issues, analyzing feedback to improve customer experience, and collaborating with different teams to enhance overall customer satisfaction.
Benefits of the Level 3 Customer Service Apprenticeship:
- Become a customer service expert and gain a Level 3 qualification while you learn.
- 80% on-the-job training and 20% off-the-job learning with Skern Training & Skills
- Progression opportunities to become a Customer Experience Expert, training staff and enhancing your skills.
Key Responsibilities:
- Take charge of the customer journey during booking.
- Master our products, values, and effectively communicate them to customers.
- Stay updated on industry trends, competitors, and product developments.
- Deliver exceptional service to Camp Beaumont bookers.
- Ensure timely response to calls and emails within set timelines.
- Handle bookings over the phone and guide customers through payment processes.
- Manage customer bookings according to Terms and Conditions.
Join Camp Beaumont For:
- Potential salary increase to full-time level post 12 months.
- 33 days off per year, including Bank Holidays.
- Flexible schedules and vibrant office located in Brighton North Lanes Area.
- Employee perks through Perk Box, offering rewards and discounts.
- Financial well-being support via Wage Stream for frontline teams.
Requirements:
- Demonstrated customer service skills from a client-centric environment.
- Experience in travel or logistics advantageous but not mandatory.
- Strong written and verbal communication abilities.
- Positive, adaptable attitude with excellent organizational skills.
- Capability to work well under pressure and in a team.
- Proficiency in MS Word, Excel, and Outlook; eager to learn new tools.
- Enhanced DBS check will be necessary.
Working Hours:
Monday to Friday, 08:30 am - 17:00 pm, with an unpaid 1-hour lunch break.
About Camp Beaumont:
With numerous camps in London and the Home Counties, Camp Beaumont ensures children's safety and enjoyment, offering diverse activities and fostering new friendships. With over 40 years of childcare experience, we specialize in making school holidays memorable for children and stress-free for parents.
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